Technical Support Representative

Job Description

Job Description

Why Sonic?

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.

Bilingual Preferred!!

About the job:

Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer.

Your Impact/Duties:

• Provide customer support and technical issue resolution via phone, email or SMS
• Configuration of customer equipment and/or software to connect to the internet
• Troubleshoot and resolve customers' Sonic connectivity, email and/or webhosting related issues
• Collaborates with other employees to research and resolve issues
• Resolves tickets generated by staff with technical requests/problems to maintain productivity
• Provide industry leading customer care to all!

Must Haves:

• Ability to think logically and problem solve
• Friendly, can do attitude
• Eagerness to learn
• Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
• Effective verbal and written communication skills
• An interest in computers and the Internet
• Ability to manage competing priorities and keep accurate notes/data entry
• Excellent customer service skills, desire to help and make a positive experience for customers
• Bilingual in Spanish is highly preferred

Pay Scale:

Starting Rate: $20/hr

Benefits and Perks:

• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Remote opportunity
• Paid Time Off
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities
• Company Paid Pregnancy/Bonding Leave

Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.