Host

Job Description

Job Description

Henderson Sport & SocialHostProperty Overview

Henderson Sport & Social is a state-of-the-art, 180,000-square-foot destination opening in Henderson, Nevada. The facility is designed to become a premier destination for youth and adult sports, recreation, fitness, dining, and family entertainment while serving as a gathering place for the local community.

Our facility features basketball, volleyball and pickleball courts, indoor turf fields, bowling, a dual-level laser tag arena, Krazy Darts, miniature golf, arcade games, a full-service restaurant and bar, fitness center, Child Watch, and flexible event spaces capable of hosting birthday parties, tournaments, corporate outings, and community celebrations.

Managed by KemperSports, Henderson Sport & Social proudly embraces the Core True Service philosophy:

• Be Genuine, Helpful, and Friendly
• Service is a Team Sport
• To the Guest, Everything Matters
• Customer Happiness is Everything
• My Attitude is My Responsibility Position Summary

Hosts create exceptional first and lasting impressions by welcoming every guest with genuine hospitality and ensuring a smooth, organized dining experience from arrival to departure.

This position anticipates guest needs after they are asked, manages restaurant flow, seating, reservations, and waitlists, while supporting the restaurant through cross-training, food running, and facility knowledge. Hosts help create memorable guest experiences by confidently answering questions and introducing guests to everything Henderson Sport & Social has to offer. What Success Looks Like

• Create exceptional first and lasting impressions for every guest.
• Maintain organized seating, waitlists, and balanced server rotations.
• Support restaurant operations through cross-training and teamwork.
• Demonstrate menu knowledge while confidently answering guest questions and recommending food, beverages, promotions, and facility offerings.
• Communicate effectively with servers, bussers, food runners, kitchen staff, and leadership.
• Lead by example through professionalism, accountability, and Henderson Sport & Social's Core True Service philosophy.

Essential Duties & Responsibilities

Responsibilities include, but are not limited to:

• Welcome and acknowledge every guest immediately with a genuine, friendly greeting. When assisting another guest, promptly acknowledge new arrivals and communicate that you will be with them shortly.
• Operate the POS and reservation management system while managing reservations, waitlists, guest notifications, quoted wait times, and seating assignments.
• Escort guests to their tables while accommodating seating preferences, ADA requests, and operational needs whenever possible.
• Anticipate guest needs by ensuring tables are properly prepared, adjusting place settings as needed, and introducing daily specials or seasonal features.
• Maintain awareness of restaurant flow by monitoring table availability and communicating with servers and bussers to ensure efficient seating rotations.
• Resolve simple guest concerns whenever possible while recognizing when leadership support is needed.
• Cross-train as a Food Runner and assist with to-go orders to develop menu knowledge. Cross-train in Guest Services and the Redemption Counter to support facility operations as business needs require.
• Maintain a clean, organized, and welcoming entrance, host stand, waiting area, menus, and surrounding guest areas throughout each shift.
• Assist with opening, closing, cleaning, restocking, and additional operational duties as assigned.
• Remain productive during slower business periods by proactively supporting restaurant and facility operations.

Qualifications

Minimum Qualifications

• Must be at least 16 years of age.
• Ability to operate a POS and reservation management system or willingness to learn.
• Excellent communication and guest service skills.
• Ability to work evenings, weekends, holidays, and special events.
• Positive attitude with a passion for hospitality and teamwork.

Preferred Qualifications

• Previous restaurant, hospitality, retail, or guest service experience.
• Working knowledge of food and beverage menus.
• Ability to multitask and remain organized in a fast-paced environment.

Physical Requirements

• Stand and walk for extended periods throughout the shift.
• Frequently lift and carry up to 30 pounds.
• Occasionally lift or move up to 50 pounds with assistance when necessary.
• Bend, kneel, reach, and move efficiently throughout the restaurant.
• Work in a fast-paced hospitality environment while maintaining a professional appearance.

Reports To

Food & Beverage Director

Classification

• Part-Time
• Non-Exempt

Kemper Sports Management is an Equal Opportunity Employer