Salesforce & Marketing Cloud Administrator

Job Title: Salesforce & Marketing Cloud Administrator

Location: Boston, MA (Hybrid 3 Days Onsite)

Duration: 6-Month Contract | Potential Temp-to-Perm

Job Description

We are seeking an experienced Salesforce & Marketing Cloud Administrator to administer and support Salesforce CRM and Salesforce Marketing Cloud environments. The ideal candidate will have hands-on experience with Journey Builder, Automation Studio, and Email Studio , along with strong skills in Salesforce administration, marketing automation, data management, reporting, and end-user support.

Key Responsibilities

• Administer and maintain Salesforce CRM and Salesforce Marketing Cloud.
• Build and manage automated marketing campaigns and customer journeys.
• Manage user profiles, roles, permissions, sharing rules, and queues.
• Support Journey Builder, Automation Studio, and Email Studio activities.
• Gather business requirements and recommend system and process improvements.
• Maintain data integrity through audits, data imports, deduplication, and quality assurance.
• Create reports, dashboards, and campaign performance metrics.
• Provide end-user support, troubleshooting, and user training.
• Assist with system testing, release management, and new feature evaluations.
• Document processes, procedures, and best practices.

Required Qualifications

• Bachelor's degree in a related field.
• 3 5+ years of Salesforce CRM Administration experience.
• 3 5+ years of Salesforce Marketing Cloud experience.
• Hands-on experience with Journey Builder, Automation Studio, and Email Studio .
• Experience with marketing automation, reporting, data management, and campaign analytics.
• Strong communication, analytical, problem-solving, and stakeholder management skills.

Preferred Qualifications

• Salesforce Administrator Certification.
• Marketing Cloud Administrator Certification.
• Experience in Higher Education, Nonprofit, Fundraising, or Advancement environments.