Customer Service Associate

The  Customer Service Associate  is responsible for supporting the day-to-day execution of BPI Medical’s customer operations. This role manages customer communication, order processing, and internal coordination to ensure a seamless experience from quote to completion.

This is a high-visibility, detail-oriented role that serves as a key connection point between customers, operations, and internal teams. The ideal candidate thrives in a fast-paced environment and takes pride in accuracy, responsiveness, and follow-through.

Key Responsibilities:

Customer Communication and Support

• Serve as a primary point of contact for customer inquiries via phone and email
• Provide timely updates on order status, timelines, and service progress
• Address customer questions related to pricing, repairs, and service offerings
• Escalate complex issues to the Customer Service Manager as needed

Order and Quote Processing

• Create and manage quotes, work orders, and purchase orders
• Enter and update customer orders in internal systems with a high level of accuracy
• Support pricing, billing, and invoicing processes in coordination with Accounting
• Ensure all documentation is complete and properly maintained

Operational Coordination

• Responsible for Shipping/Receiving, Repair Scheduling, and Production teams
• Coordinate logistics and ensure timely movement of equipment through the repair cycle
• Monitor open orders and proactively follow up to keep work moving forward

Quality and Accuracy

• Maintain accurate records of customer interactions and order details
• Review orders and documentation for completeness and correctness
• Identify and flag discrepancies or delays to the appropriate teams

Continuous Improvement Support

• Provide feedback on recurring issues, bottlenecks, or inefficiencies
• Support process improvements and workflow enhancements led by the Customer Service Manager

Qualifications:

Required

• High school diploma or equivalent
• 1–3 years of customer service or administrative experience
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office, especially Outlook and Excel

Preferred

• Experience working in a manufacturing, repair, or operations-driven environment
• Familiarity with ERP or order management systems

Success Profile

• Highly responsive and customer-focused
• Organized and able to manage multiple tasks simultaneously
• Comfortable working cross-functionally with operations and internal teams
• Detail-oriented with a strong sense of ownership and accountability
• Coachable and eager to learn and grow within a structured environment

Work Environment and Physical Requirements

• Office-based role within a repair and operations facility
• Regular use of computer systems for order entry and communication
• Frequent interaction with internal teams across the facility
• Ability to lift and move materials up to 25–50 lbs occasionally

What Success Looks Like in the First 90 Days

• Accurately managing quotes and orders with minimal errors
• Building strong working relationships with internal teams and customers
• Demonstrating consistent follow-through on open orders and customer requests
• Gaining proficiency in internal systems and workflows
• Contributing to improved turnaround times and customer satisfaction
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If you are interested in a company that reflects our values in all that we do, BPI Medical is the place for you!  Check us out at

We are proud to be an Equal Opportunity Employer. BPI Medical, also known as Ben’s Precision Instruments, was founded by a machinist-craftsman from Holland. Ben Overmars Sr. is both an immigrant and a worker performing fully with a disability. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

As a federal contractor, BPI Medical is required to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to and click on the 'E-Verify' logo.