Analyst

Associate Analyst, Ticketing & Tariff Position Summary: The Ticketing & Tariff Associate Analyst role is a subject matter expert in front and back-office processes. This position is key to identify and communicate system and process improvement opportunities in back-office agency functions that will drive efficiencies and cost reductions. This role is responsible for identifying financial opportunities through re-shop and ensuring appropriate strategic airline partner contracts are being utilized. Day to day is responsible for actioning all quality and ticketing exceptions related to failures caused by systems or agent failures. Essential Duties and Responsibilities: Workes on daily financial loss reports to identify root cause and possible resolutions Monitors robotic quality and ticketing processes to ensure proper flow and maximum productivity of the systems. Provides critical feedback to Director of Airline Partnerships for new or updated contract requirements Oversees the dispute and payment of airline debit memos Participates in special projects as assigned all related to data corrections or financial recovery. Quality control for all upcoming travel to ensure no customer impact caused by ticketing exceptions. Trains and supports the teams on back-office processes This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job‑related duties as assigned. Responsible to manage cost controls for airline ticketing and exchanges. Qualifications: Degree or certification in airline related field preferred with 3 plus years’ experience in the travel, airline industry in ticketing and tariff. Knowledge and Skills: Expert in GDS systems with a preference of Sabre expertise Clear understanding of airline tariffs and fare rules Analytical skills Proficient in Excel Ability to train Excellent organizational skills Able to communicate verbally and in writing to interact with colleagues, vendors, internal departments, and management. Must demonstrate high level of initiative Physical Demands: The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. The employee is regularly required to sit and work at a desk with computer and screens for full shift. May be required to work long hours and or non-business hours due to operational required support. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite locations. Must be flexible to work within the South Florida offices or remotely as set by needs, positions, and leadership decisions. Must be available to work outside of regular scheduled hours as needed to support with travel crisis. #J-18808-Ljbffr