Medical Receptionist (Bilingual, Spanish/English)

Job Description

Job Description

Description:

Georgia Spine & Orthopaedics is a comprehensive spine and orthopedics care provider in Georgia. Our locations include Atlanta, Columbus, Gwinnett, Marietta, Tucker, Stockbridge, Dalton, Roswell, and the Surgery Center of Roswell. We specialize in offering cutting-edge treatment with a conservative approach.

We are growing and seeking an enthusiastic PRN Medical Receptionist to join our Surgery Center Team in Roswell.

This position offers a flexible PRN schedule, with an expectation that the candidate is available to work approximately 2–4 days per month , based on organizational needs and scheduling requirements.

Our ideal candidate has medical experience and is bilingual, speaking Spanish/English.

The Medical Receptionist serves as the first point of contact with each of our customers. This position includes greeting patients, checking in and out, and answering phones. 

Medical Receptionist Responsibilities

• Ensuring all appointments have been scheduled appropriately with the correct provider, time, and location.
• Ability to answer general questions for patients, such as:
  • Account Balances (The back office determines the balance due and communicates via a note in the system for the Front office to collect).
  • Driving directions to locations.
  • Appropriate fax numbers for sending patient information.
• Obtaining accurate, up-to-date information for all patients at scheduling and confirming it at registration.
• Ensure all co-payments and outstanding balances are collected at the time of registration.
• Facilitate calls to the appropriate venue.
• Verify insurance for eligibility and confirm that the necessary authorization for procedures has been obtained.
• Scrubbing/prepping all assigned charts on scheduled days.
• Check whether registration has been updated (it should be updated every 3 months).
• Check whether your medical history has been updated (it should be updated at least once every calendar year).
• Make sure insurance eligibility has been verified.
• Check for BALANCES and confirm if they need to be collected.
• Communicate in notes the information that needs to be collected on patients at the time of registration.
• If the patient is new, have a packet ready for them to complete upon arrival, including any other pertinent information.
• Maintain good client relations and provide excellent customer service to our patients.
• Assist the Office Manager and team in developing policies and plans that will improve the patient flow and minimize patient complaints.
• Conduct the research necessary to resolve issues with customers without having to escalate for additional guidance.
• Display critical thinking skills in interactions with others.
• Utilize effective listening, verbal, and written communication skills when working with others.
• Reconcile appointments at the end of each day and provide the Billing Supervisor with the reconciliation.
• Document in the notes section of every account when any action is taken, indicating the action and the next step to resolution, and create a task indicating the next step with a due date for follow-up.
• Follow up on all accounts promptly (at least within 30 days) where action was taken to ensure the issue was resolved.
• Other duties as assigned or requested.

Candidates must meet the following requirements to be considered:

• Medical Experience
• Bi-lingual
• Medical terminology or the aptitude to learn
• Availability to work 2 - 4 days each month, based on organizational needs