Customer Service Representative

Job Description

Job Description

Description:

The Part Works is the leading plumbing parts distributor in the Pacific Northwest and we've just opened a position for an energetic, reliable, customer service representative.

Our best customer service people keep growing into other roles in the company, so we are looking for a new customer service pro to grow with us. We'll provide on-the-job training to do your best work. And we'll help you grow your skills so you can grow your career. This is a full-time, Monday to Friday role, with stable daytime hours. No weekends!

A bit about us:

We are a woman-owned, multi-generational, family-owned company that has a strong teamwork atmosphere in all we do.

• We are a regional plumbing distributor.
• We identify plumbing problems and source the needed products to provide solutions.
• We help facilities maintain critical mechanical systems by shipping the right products on time.

Your new position has several components:

• Support customers using a variety of communication tools.
• Provide detailed product information and assist in identifying the right products for customers.
• Develop a wide and deep relationship and an understanding of each facility’s needs, preferences, and operational practices to best support their plumbing system maintenance.
• Operate as the lead point of contact for account transaction management including providing support and communication for sales quotes, sales orders, information requests, product research and order status.
• Read, understand, and follow instructions carefully.
• Maintain the company's best customer service reputation.

Ready to join an awesome family and team?

If you are

• Dependable
• Ready to learn and work hard
• And looking for a place to grow

Let's have a conversation.

Benefits

Insurance :

• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term and Long Term Disability Insurance
• Additional Ancillary Benefits
• 401k
• 4% 401k Match

Paid Time Off:

• Sick leave accrues 1 hour for every 30 regular hours worked for the first two years. Following that, 67 hours will be frontloaded at the beginning of the year.
• Vacation time accrues up to 10 days based on hours worked in the year, for the first two years. Subsequent years vacation to be banked at the beginning of the year and increased based on tenure.
• 9 Paid Holidays

Additional Compensation:

• Quarterly Non-Discretionary Bonus Opportunities

Requirements:

Required: English, Phone Etiquette, Computer Skills, Ability to stand for long periods, Ability to lift up to 50 lbs., Ability to work in a fast-paced environment and maintain strong attention to detail.

Preferred: Customer Service Skills, Microsoft Office, Mechanical Aptitude