Client Relations Manager

Description Are you a relationship builder with a knack for turning happy clients into loyal champions and referrers? WeCare tlc, a woman-owned, mission driven healthcare company is looking for a Client Relations Manager to drive strategic client growth, expand service adoption, and turn customer love into lasting partnerships. This is a unique opportunity to shape client relations & business development for an industry disruptor in employer-sponsored advanced primary care. What You’ll Do: Build and maintain strong, long-term relationships with clients to understand their goals and challenges. Serve as the voice of the client within the organization, relaying feedback and insights to services development Own the Customer Ladder - move clients from users to champions to referrers. Lead strategic Quarterly Business Reviews (QBRs) with impact-driven insights. Identify white space opportunities and recommend service expansions. Launch and manage our "Gold Partner" client tier model. Train and empower clients to become active referrers. What Success Looks Like: increase in multi-service adoption. reduction in time-to-upgrade. client referrals Requirements What You Bring: Bachelor’s degree in related field 3–5 years in client success, account strategy, or growth roles Strong communication, presentation, and relationship-building skills Ability to uncover opportunities and lead high-impact client conversations Experience with referral programs or partner enablement is a plus Why Join Us? WeCare tlc is celebrating our 20th year as the longest-standing company in our space. You’ll be part of a mission-driven, innovative team that challenges the status quo in healthcare. Growth opportunity as we expand our Client Services function. Competitive salary + benefits. Competitive compensation Rewarding work in a collaborative team environment Medical, dental, and vision insurance Life and disability insurance Accident, Legal, ID Theft, and Pet insurance 401(k) Plan with company match Generous PTO Ready to turn great clients into our greatest advocates? Apply now and help shape the future of client growth WeCare tlc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Background checks and pre-employment drug screening required. #J-18808-Ljbffr