Service Dispatcher

Service Dispatcher

Currently, we are seeking a Service Dispatcher to support our Laurel, Delaware location. We offer tremendous opportunity for growth, competitive compensation and benefits for individuals who want a career with a great company that maintains a family feel!

Main Duties:

• Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines
• Schedule and dispatch planned maintenance and repairs to ensure timely completion
• Receive service requests from customers and coworkers
• Enter information into the computer
• Assist with paperwork and prepare reports
• May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors

Requirements:

• Must possess unwavering customer service drive and focus
• Ability to multi-task and work in a fast-paced environment
• Must be a team player
• Pleasant phone demeanor
• Stable work history
• Proficient with Microsoft Word and Excel

Benefits:

Medical, dental, vision, and prescription plan. 401k with partial company match, paid vacation and sick days, paid holidays, short- & long-term disability, and basic/supplemental life insurance policies.

Who is Eastern Lift Truck Co.? Eastern Lift Truck Co., is a family-owned company, celebrating over 50 years strong. We provide sales, parts, rentals and service in all areas of the Lift Truck, Material Handling and Allied product business. At Eastern Lift Truck Co. we know that the employees are the 'heart and soul' of the company.