Radiology Support Specialist- Full Time

Overview

At Augusta Health your work matters and so do you. Whether youre delivering direct patient care supporting operations or innovating behind the scenes every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job we offer a purpose-driven career in a nationally recognized independent health system located in Virginias scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page .

Our team members thrive in a supportive culture that values collaboration integrity and excellence. With opportunities across clinical and non-clinical areas Augusta Health is a place where your skills make a difference and your growth is a priority.

Why Join Augusta Health

We believe in taking care of the people who care for our community. Thats why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being career development and work-life balance. Whether youre launching your career or bringing in years of experience we provide the tools resources and encouragement to help empower you to reach your full potential personally professionally and financially.

Explore our Benefits current Hiring Incentives and our Taking Care of Us initiative which embraces Belonging Respect Inclusion Diversity Growth and Equity ( B.R.I.D.G.E. ) to see how we invest in our team members and culture.

Total Rewards & Benefits ( may vary by position )

• Comprehensive insurance package including medical dental and vision coverage
• Retirement savings plans and financial wellness support programs
• Earned Wage Access Program allowing eligible team members to access a portion of earned wages before payday
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders shared governance and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking 24/7-armed security for your safety a Health Fitness Reimbursement Program and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria gift shop pharmacy and local entertainment venues (i.e. movie tickets)

Full details are available on our Benefits Page .

Job Summary

The Radiology Support Specialist plays a critical role in supporting Augusta Healths mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative patient-centered environment and helps drive outcomes aligned with organizational priorities.

Management of all digital images and hard copy films. Responsible for all Radiology release of information (ROI) requests in compliance with HIPAA state and federal regulations.

Essential Job Duties

• Responsibilities include processing CDs and routing of electronic images scanning paperwork merging patient exams and imaging retrieval of films for intra and inter departmental use as well as importing of images from outside CDs and cloud-based services into the PACS database.
• Provides support to physicians technologists and additional team members with any imaging needs. Submits request forms for addendums to Radiologists. Obtain any outside records to be used for correlation for patients recent or upcoming studies.
• Uses imaging and technology expertise (e.g. Radiology Information System (RIS) Picture Archiving and Communications System (PACS) etc.) to facilitate accurate and timely interpretation and dissemination of imaging studies. Acts as a coach to other users of imaging throughout the system to facilitate optimal patient care and transitions.
• Assists in ensuring the department and hospital Compliance HIPAA and DNV guidelines are met. Performs clerical duties and workflow processes in RIS PACS Cloud-based sharing and additional hospital computer systems associated with this position.
• Assisting with directing patients volunteers and other hospital personnel as needed.
• Completion of assigned tasks in the clerical and imaging areas as well as other duties on an as needed basis.
• Learn any new enhancements and computer upgrades for the RIS module PACS application as well as all image sharing platforms. Maintain computer printers in the office.
• Follow the proper protocols for releasing records to patients physicians and hospitals. Being sure that the proper paperwork is obtained and/or filled out.
• Receive and send Fax information such as reports schedules and important messages. Assist with preparing the next days schedule. Look up the patients medical record number and pull any folders that are needed. Scan any paperwork into PACS and send any records to be digitized.
• Answer all incoming calls and facilitate communication with but not limited to patients patient families physicians physicians office team and all Radiology modalities involved. Screen phone calls and provide proper messages. Properly transferring calls to appropriate areas when needed. Answer all patient inquiries and obtain accurate patient information to include the following: correct spelling of full name birthdate telephone number as well as previous images and ordering physician name if applicable.
• Performs other related activities as requested by the Radiology Supervisor or Radiology Director.
• Participates in maintaining Augusta Health values indicators and employee expectations.

Required Qualifications

• Education: High School Diploma or equivalent
• Licensure/Certification: None
• Experience:
  • Previous Customer Service Experience
  • Previous Customer-based communication skills
• Drivers License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: None
• Licensure/Certification: None
• Experience:
  • Previous knowledge of electronic based systems
  • Prior Radiology or Medical Records experience
• Prior experience in a hospital healthcare system or related service-oriented environment
• Familiarity with Augusta Healths systems workflows or organizational culture is a plus

Competencies Knowledge Skills and Abilities

• Ability to establish priorities work independently and proceed with objectives without supervision.
• Ability to meet consistent and punctual attendance.
• Must have excellent written and verbal communication skills.
• Ability to interact with colleagues supervisors and customers face to face.
• Skill to use a personal computer and various software packages.

About Augusta Health

Augusta Health is an independent nonprofit mission-driven health system located in Fishersville Virginia in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services including Augusta Medical Centera 255-bed facilityand Augusta Medical Group which operates 40 practice locations and four urgent care centers. Our commitment to excellence innovation and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history values and community impact on our About Us Page .

Equal Opportunity Statement

Augusta Health recruits hires and promotes qualified candidates for employment without regard to age color disability gender identity or expression marital status national or ethnic origin political affiliation race religion sex (including pregnancy) sexual orientation veteran or military discharge status and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.

Required Experience:

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