General Manager

Job DescriptionJob DescriptionGENERAL MANAGER SEARCHFull-Service Hotel | Miami Beach, FloridaA well-established Miami Beach hotel is conducting a confidential search for an experienced,highly hands-on General Manager with a proven track record in hotel turnarounds.This opportunity requires more than traditional hotel management. We are seeking a leader whohas successfully stepped into challenging operating environments, quickly diagnosedperformance issues, established priorities, rebuilt accountability, improved service delivery, andrestored operational discipline.The General Manager must be a highly visible operator who is directly engaged in the day-to-daybusiness of the hotel. This is not an administrative role but truly hands-on. The successful candidatewill spend significant time in the operation, walking guest rooms and public areas, inspectingstandards, engaging with guests and team members, addressing service and maintenance issuesin real time, and ensuring that agreed actions are completed.Turnaround MandateThe successful candidate will be expected to quickly assess the hotel’s operating environmentand develop a clear, prioritized action plan focused on stabilizing and improving performance.Key priorities will include:• Reestablishing strong operating standards and management accountability.• Improving consistency across Front Office, Housekeeping, Engineering, Guest Services,and other operating departments.• Strengthening guest satisfaction and service recovery.• Improving cleanliness, room condition, public-area standards, and preventativemaintenance.• Addressing recurring operational issues with urgency and follow-through.• Evaluating the existing management structure and determining where coaching,restructuring, or additional talent may be required.• Improving labor productivity, scheduling, purchasing controls, and expense management.• Establishing an effective daily operating routines, reporting, and follow-up.• Rebuilding a culture of ownership, urgency, hospitality, and accountability.• Working closely with ownership and corporate leadership to provide clear assessments,measurable action plans, and regular progress updates.Hands-On LeadershipThe General Manager will be expected to maintain a strong presence throughout the hotel andpersonally drive execution.Responsibilities include:• Conducting frequent property walks, guest room inspections, and operational audits.• Personally engaging with guests and becoming involved in significant service-recoverysituations.• Directly overseeing Front Office, Housekeeping, Engineering, Guest Services, and otheroperating functions.• Ensuring operational deficiencies are identified quickly and corrected permanently.• Holding department leaders accountable for service, productivity, staffing, cleanliness,maintenance, and execution.• Reviewing guest feedback and online reputation trends and converting that feedback intospecific operational actions.• Maintaining close oversight of engineering, preventative maintenance, life safety, capitalneeds, and overall property condition.• Managing payroll, labor productivity, operating expenses, purchasing, and departmentalfinancial performance.• Partnering with Revenue Management, Sales, Marketing, and Distribution teams tosupport occupancy, ADR, revenue generation, and overall hotel performance.Candidate ProfileWe are specifically seeking an experienced turnaround specialist who has successfullyimproved performance at hotels facing operational, service, leadership, or physical-plantchallenges.Ideal qualifications include:• Significant General Manager, Hotel Manager, Director of Operations, or senior hotelleadership experience.• Demonstrated success taking over an underperforming or operationally challenged hoteland producing measurable improvement.• Strong Rooms Division and hotel operations background.• Proven ability to quickly identify root causes rather than simply address symptoms.• Experience rebuilding operating standards, management accountability, and team culture.• Strong knowledge of Housekeeping, Front Office, Engineering, guest service, labormanagement, and property standards.• Strong understanding of hotel P&Ls, budgeting, forecasting, payroll, productivity, andcost controls.• Ability to balance immediate operational interventions with longer-term structuralimprovements.• Comfortable making difficult decisions and holding leaders accountable whilemaintaining a professional and constructive leadership style.• Experience working directly with ownership groups and senior corporate executives.• Miami or Miami Beach experience is highly desirable.• Experience with independent, resort, lifestyle, full-service, repositioning, or turnaroundhotel environments is strongly preferred.This role is best suited for a leader who enjoys entering complex situations, establishing orderand accountability, and producing visible, measurable improvement in a relatively short periodof time.All inquiries and applications will be handled on a strictly confidential basis.Salary – $100,000 - $120,000 + Bonus + PTOPlease note that this position does not include company-sponsored benefits.This role is best suited for a leader who enjoys entering complex situations, establishing orderand accountability, and producing visible, measurable improvement in a relatively short periodof time.