Parts Customer Service Representative

AtSinclairTractor, we pride ourselves on being the destination in SoutheastIowa for agricultural equipment, precision farming, agronomic decision support,NAPA parts and supplies. With thirteen John Deere dealerships, five NAPA partslocations and a Supply Store, we are looking for motivated and talented peopleto join our team. Purpose: ProvideParts Support for customers and dealership employees. Responsible for sellingthe tiered portfolio of parts through incoming calls, emails, or text.Gather relevant information required to meet and exceed customer expectations,provide the required resolution or utilize the ExpertConnect ticketing systemto ensure accurate and timely handoffs. Responsibilities include but notlimited to: Facilitatecentralized parts operations by processing John Deere purchase returns andparts credits. Facilitatecreation of CCMS parts cases and own subsequent communication Increasedepartment gross sales through outbound calls promoting seasonal partspromotions Determineand utilize the best method to communicate required follow-up tasks toothers (re-assign ticket, Handle, Outlook task, etc.) Answering phone calls, text and emails forcustomer parts requests Identify, source, and procure requested partsto meet customer needs Maintain communication through ExpertConnectwith customers and parts team Track each ExpertConnect ticket and takeappropriate action to ensure successful and timely resolution Participate in all job-related training anddevelopment Perform other duties assigned by manager Experience, Education, Skills andKnowledge: Exceptional customer serviceskills with a customer-first mindset Excellent verbal and written communication skills Previous parts experience is preferred Strong time management,organizational, and follow-up skills Proficient in Microsoft Office applications Strong attention to detail andability to manage multiple requests and priorities simultaneously Experience with Parts Advisor, JD Point, andEquip preferred Ag industry knowledge preferred Working Conditions &Requirements: Hybrid/remoteoffice setting Must be able toremain in a stationary position for extended periods of time Must be able tooperate a computer and various office equipment Must be able toperceive information on phone and computer screens as well as written Must be able tocommunicate with customers verbally and electronically Must be able tolift a minimum of 25 pounds Must haveaccess to a reliable internet connection Must be able totravel occasionally to Sinclair Tractor locations Must be available to work evenings andweekends as business needs require This is not an all-inclusive list of job-related responsibilities,skills, or working conditions. Management reserves the right to revisethe job or require different tasks be performed as assigned. SinclairTractor provides equal employment opportunities to applicants for employmentand prohibits discrimination and harassment of any type without regard to anyprotected classes. This job description is not an employment contractand the employment relationship remains “at will.” Sinclair Tractor willreasonably accommodate the known disabilities of qualified disabledindividuals. IMPORTANT: APPLICANTS PLEASE READ Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire. PLEASE NOTE: Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment. Male Female I Decline To Answer Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race) White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa. Black or African American (Not Hispanic or Latino) - Persons having origins in any of the black racial groups of Africa. (Not Hispanic or Latino) - Persons having origins in any of the original people of North and South America and maintain cultural identification through tribal affiliation or community recognition. 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Todo this, we must ask applicants and employees if they have a disability or have ever had one. People canbecome disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer isconfidential. No one who makes hiring decisions will see it. Your decision to complete the form and youranswer will not harm you in any way. If you want to learn more about the law or this form, visit theU.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at How do you know if you have a disability? 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A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll- free, at 1-866-4-USA-DOL. If you believe you belong to any of the categories of protected Veterans listed above, please indicate by checking the appropriate box below. As a government contractor subject to VEVRAA, we request this information to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. #J-18808-Ljbffr Sinclair Tractor