Transportation Operations Manager

Transportation Operations ManagerThe Transportation Operations Manager is responsible for overseeing the daily operations of the transportation team, including managing a site's Private Fleet, managing relationships with third-party logistics providers, ensuring exceptional customer service through regular customer visits, and actively supporting business growth by generating and sharing sales leads with the sales team. Position maintains the oversight of all delivery service metrics in their market and contributes to the continuous improvement of transportation functions. May be required to perform day-to-day activities such as covering delivery routes, handling packages (up to 75lb), moving equipment/vehicles, etc.Primary Responsibilities:Lead, coach, and develop a high-performing Delivery Services Team to achieve operational excellence, while ensuring compliance with all Supply Chain SOPs and safety standards. Set clear goals, monitor performance, meet or exceed all delivery service metrics, and provide regular feedback and training.Manage the standardization and optimization of one or more third party delivery and/or private fleet operations and processes within designated delivery markets. Maintain a carrier review process, including the use of scorecards, audits, and other business review mechanisms.Create and cultivate customer relationships through regular customer visits, proactively identifying potential business opportunities. Partner with Sales counterparts to share growth opportunities and resolve customer service barriers.Analyze transportation processes and recommend improvements to enhance efficiency, reduce costs, and improve customer satisfaction.Promote and enforce a culture of safety, ensuring compliance with all safety regulations and company policies. Conduct regular safety audits and provide ongoing training for coworkers.Education and Experience:Level of Formal Education: High School diploma or equivalent, Bachelors preferredArea of Study: Business Management, Supply Chain, Logistics, Transportation, or related disciplinesMinimum Years of Experience: 3Type of Experience:Retail distribution operations, fleet or carrier management, P&L ownership, service and operating metrics, project implementation management (outsourcing, new business, etc)DOT, FMCSA, etcCustomer Service experience (Preferred)Special Certifications:Valid driver's license with a clean driving record (no moving violations within the past 36 months)Must meet Department of Transportation (DOT) qualification requirementsTechnical Competencies & Information Systems:Basic computer skills, to include email, Word, Excel, and chat platformsTransportation software (e.g. Solera, mapping software, etc.)Familiarity with mobile package delivery applicationsSkills & Abilities:Ability to manage and motivate othersExcellent communication and negotiation skillsProven decision-making capabilitiesKnowledge of warehouse operations and proceduresExceptional leadership and interpersonal skillsHigh attention to detailAbility to build relationships, establish trust, and maintain creditability with internal and external stakeholdersMust be able to lift up to 75lbAbility to handle individual items up to 200 lbs. with the use of team lift and/or hand tools.Personal Attributes & Other/Preferred:Commitment to safety and the well-being of coworkers and customersPursues excellence through regular evaluationEffective communicator and collaboratorInspirational leader of othersAttentive and dedicated to the customer experienceAnalytical mindset