(USA) Member Specialist at Walmart in Evanston, Illinois

Job Title

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns zoning the area arranging and organizing merchandise and identifying shrink and damages Provides member service by maintaining exit areas reviewing member receipts acknowledging the member and identifying member needs assisting members with purchasing decisions assisting members with locating merchandise Provides member service by maintaining selfcheckout area resolving member issues and concerns promoting Sams Club products and services providing guidance and support to members regarding selfservice technology processing member purchases assisting with payments returns refunds and exchanges according to company policies and procedures for different membership and payment types assisting members with transactions utilizing selfcheckout area Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures maintaining paperwork logs and other required documentation executing emergency response procedures and ensuring compliance with company security and safety practices Assists with the training of Member Frontline Service associates on company processes and procedures teaching new technology and tool functionality delivering new program rollout training and providing continuous learning and process improvement opportunities Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve our Customers and Members Delivers results while putting the customer first Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change At Sams Club we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet! -Health benefits include medical vision and dental coverage -Financial benefits include 401(k) stock purchase and company-paid life insurance -Paid time off benefits include PTO parental leave family care leave bereavement jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see - Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see One.Walmart at The hourly wage range for this position is $18.00 to $26.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule facility season or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications. Retail experience including operating front end equipment (for example cash register) Working with mobile retail applications Primary Location... 2450 MAIN ST, EVANSTON, IL 60202-1548, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Explore our benefits Club membership No cost to you As a Sams Club associate youre eligible to enjoy a complimentary Sams Club Membership which includes access to exclusive pricing savings events and access to a wide range of products and services both in-store and online plus a 10% discount on fresh fruits and veggies. Live Better U 100% covered Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams. Clear Pathways Grow your skills Sams Club has invested in the next generation of talent through in-house training programs and community-based organizations that cultivate opportunities for everyone. Financial perks Enjoy 401(k) matching and stock purchase plans Paid time off Take a break as needed for vacation sick leave holidays parental leave and more Comprehensive health benefits Medical dental vision and wellness programs for you and your family Wellbeing programs Access mental health resources and assistance programs for lifes challenges Career growth opportunities Training leadership programs and clear paths to advance Thats just the beginning. We offer more perks specificto your work location and role. Learn about our benefits Life at Sams club At Sams Club we foster a culture of teamwork growth and innovation. Here associates are empowered to take initiative solve problems and contribute to a shared mission of delivering exceptional service and value to our members. We believe in supporting each other like family creating an environment where everyones voice is heard and respected. Collaboration is at the core of everything we do. Whether its working together in the club or brainstorming new ideas in the corporate office. Were committed to your development offering continuous learning opportunities and celebrating the unique skills each associate brings. At Sams Club your work makes an impact every day and were excited to have you as part of our community.