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Call Center Team Lead

Grote Automotive

Fort Wayne, IN
Description

Grote Mitsubishi - Fort Wayne, IN

Grote Mitsubishi is seeking an experienced and motivated call Center Team Lead to help drive our customer experience and sales opportunities

This is a hands-on leadership role responsible for coaching, training, and motivating our call center team while ensuring customers receive exceptional service throughout their buying journey.

We Offer:
  • Competitive pay plus performance bonus
  • Positive team environment
  • Paid training
  • Employee vehicle purchase benefits
  • Health benefits + 401(k)
  • Paid vacation

If you're passionate about helping people succeed and want to join one of the area's fastest-growing dealerships, we want to hear from you!

Responsibilities

• Lead and develop a team of customer service representatives
• Monitor inbound and outbound call activity
• Coach team members on phone skills, appointment setting, and follow-up process
• Track performance metrics and drive continuous improvement
• Work closely with sales management to maximize showroom traffic and sales opportunities
• Ensure a professional and positive customer experience

Qualifications

• Automotive dealership experience preferred, Ability to thrive in a fast-paced environment, strong communication and organizational skills, ability to coach and develop others, CRM experience
Apply
Vacancy posted 5 days ago
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