Customer Service Rep

Customer Service Representative II

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.

Location: Archdale, NC

Job Summary:

The Customer Service Representative II is an experienced customer support professional responsible for managing customer inquiries, resolving issues, and supporting team and department service goals. This role requires strong communication skills, the ability to work independently under moderate supervision, and collaboration with internal teams to ensure timely and accurate order fulfillment while maintaining high levels of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries, concerns, and complaints via phone, email, and other service channels.
• Provide accurate information regarding products, policies, procedures, order status, and inventory availability.
• Process customer orders, changes, and cancellations with attention to detail.
• Identify alternative or substitute products when requested items are unavailable.
• Track and meet service-level expectations, including responsiveness and follow-up.
• Collaborate with Sales, Marketing, Quality, Manufacturing, and Operations to resolve customers' order issues.
• Communicate special order requirements such as expedited shipping, delivery constraints, and unique customer needs to ensure accurate fulfillment.
• Support team and maintain accurate documentation within SAP and Salesforce.
• Provide research and problem solving to resolve customer inquiries, issues, and discrepancies in a timely and accurate manner.

Required Qualifications:

• Associate degree or equivalent combination of education and experience.
• Minimum of 2-3 years of customer service experience in a business or call center environment.
• Ability to manage a high volume of inquiries across multiple channels.
• Microsoft Office: Excel and Word preferred.
• Salesforce experience preferred.
• SAP experience preferred.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.