Midland 02 (Andrews Hwy) Beer/Wine - Customer Service Rep - Part time
H-E-B plus!
Responsibilities
Job Summary: As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Key Responsibilities & Essential Functions: Stocking:- Stocks and rotates items as needed
- Assists with inventory control; loads, unloads, and moves product
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
- Maintains standards in shrink, safety, inventory control, and sanitation
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
- Builds, stocks, maintains, and takes down store displays
- Performs the duties of Customer Service Assistant as needed
- Provides superior customer service
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales
- Cleans and sanitizes sales floor, display cases, prep areas, and equipment
- Properly handles and maintains the operation of all equipment
- Complies with departmental SOPs and store operating procedures
Beauty:
- Knowledge of beauty and cosmetic aids
- Prepares tags and signs as needed
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Prepares tags and signs as needed
- Passion for outdoors
- Ability to complete Green Thumb training (H-E-B internal training)
- Knowledge in the audio / video field
- Knowledge of specialty products, movies, music, electronics, and video games
- 18+
- Strong customer service skills - Required
- Communication and interpersonal skills - Required
- Reading and writing skills - Required
- Planning and organizing skills - Required
- HS Diploma or GED (or equivalent) - Required
- Completion of Company Orientation and Safety Training upon hire
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department
Beauty:
* Constantly* reach at waist, grasp
* Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
* Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
* Occasionally be exposed to cold, loud noise, and wet conditions
* Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**
Drugstore / General Merchandise:
* Constantly* reach at waist, pivot, grasp
* Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
* Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
* Occasionally be exposed to cold, loud noise, and wet conditions
* Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
Grocery:
* Constantly* reach at waist, pivot, grasp
* Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
* Frequently be exposed to cold conditions
* Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
* Occasionally be exposed to loud noise, and wet conditions
* Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**
Texas Backyard:
* Constantly* reach at waist, grasp
* Frequently stand, walk
* Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to wet conditions and loud noise
* Frequently be exposed to ambient temperatures
* Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
Healthy Living:
* Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch
* Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
* Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements
* Occasionally be exposed to cold, loud noise, and wet conditions
* Must be able to lift 50 lbs, and manage in excess of 50 lbs** - While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
- It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Vacancy posted 1 day ago
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