Museum Store Sales Associate

Department: Museum Store “Gift at the Gardner” Reports to: Store Manager Classification: Hourly, Non-exempt Pay: $20.00 per hour This is an onsite, Boston-based position. Local candidates strongly preferred. No agencies, please. Position Summary Gift at the Gardner, a unique destination spot within the visual splendor of the Isabella Stewart Gardner Museum, inspires the senses with products that reflect the Museum’s mission, its historical collection, our relationship with contemporary artists, music, and landscape. The Museum Store Sales Associate will partner with the Store Manager, Director of Retail, and other colleagues to help our customers find the perfect memento for their visit to the Gardner Museum. The Sales Associate will be knowledgeable about the products presented, fluent in the services that the Museum has to offer, and will promote the Museum’s mission, exhibitions, programs, and special events. As a representative of the Museum, the Sales Associate will maintain the highest level of courtesy and service to the visiting public. The hourly rate for this position is $20.00. This is not a seasonal position. We are looking for individuals that are available year round and will not consider applicants that can only work during the summer. Customer Service Arrive on time for all assigned shifts. Create a welcoming experience for customers by providing excellent customer service. Prepare the store for daily opening and closing in a safe and efficient manner; count cash drawers, ensure POS equipment is properly working, replenish back stock of products and all other store supplies. Assist with in-person transactions, online order pick-ups, and phone special orders. Maintain merchandise displays and store appearance, ensuring the sales floor is fully stocked and visually inspiring. Remain knowledgeable about store sales goals and actively participate in achieving those goals. Demonstrate knowledge about the store’s products and policies, as well as exhibitions and programs happening in the Museum. Demeanor and Interpersonal Relationships Warmly engage customers and ask open-ended questions to uncover their needs. Be a friendly and approachable presence to all customers in our store and courteously respond to all inquiries. Utilize sales talents to excite customers about our product assortment and close sales. Remain calm and patient during peak traffic times. Teamwork and Collaboration Assist the Store Manager and colleagues in administrative activities related to store operations and setting up for special events and special sales. Communicate with colleagues in a joint effort to close sales and maintain flow of merchandise as a team. Problem Solving Possess a solutions-oriented approach to customer inquiries. Be able to think on your feet to troubleshoot minor problems; ask for help from Store Manager or colleagues when necessary. Perform other duties as assigned by Store Manager and/or Director of Retail. Requirements Required High school diploma or equivalent. Outstanding customer service background. Prior professional retail sales experience. Ability to work well in a team environment; exceptional interpersonal skills. Proactive; able to multitask and prioritize. Reliable and prompt. Comfortable and competent working with numbers/figures. Familiarity and comfort with using POS systems. Ability to safely lift up to 40 pounds; ability to climb ladders. Ability to stand for extended periods of time. This is not a seasonal position. We are looking for individuals that are available year round and will not consider applicants that can only work during the summer. Legal authorization to work in the United States. Commitment to advancing the ISGM’s strategic goals and values. Must complete a pre-employment background check to the Museum's satisfaction. Desirable Museum and/or non-profit experience. Prior luxury goods experience a plus. Equal Opportunity Employer The Museum is committed to affording equal opportunity to qualified individuals regardless of race, color, religion, age (40 or older), disability, national origin, sex, gender identity, sexual orientation, genetic information, pregnancy, childbirth or related conditions, ancestry, or status as a veteran. Consistent with our core values and our founder's legacy, the Museum is dedicated to building a work community that fosters collaboration, excellence, belonging, and a diversity of perspectives and experience. Request an Accommodation Applicants with disabilities who are unable to fully access ISGM's online application system may contact us at View email address on click.appcast.io for assistance with a reasonable accommodation. #J-18808-Ljbffr