SHIFT LEADER

Job Title shift leader Overview The Shift Leader is responsible for the profitability and overall operation of the restaurant as a complement to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees. Guest First Culture Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you—a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Responsibilities Hold the guest as their highest priority and role model exceptional guest service. Acknowledge all guests with a friendly smile and respond to needs and special requests. Empower the team to satisfy guests and resolve problems. Communicate clearly with each guest in a friendly and courteous way. Ensure all orders are completed and packaged accurately and within Dunkin’ Donuts speed of service standards. Monitor and adjust the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards. Consistently serve quality food and beverages to each guest. Educate on the Guest Satisfaction Survey program and ensure receipts are issued with each order. Ensure service with speed is met throughout each shift at Drive Thru and Front Counter. Execute team service through effective deployment and communication. Ensure the restaurant meets food safety, sanitation and cleanliness standards during shift. Assist with equipment maintenance and calibration. Perform travel paths interacting with guests and taking appropriate action as needed. Utilize Red Book or similar tool to track required documentation. Guard the safety and security of the crew members and guests by proactively identifying and addressing opportunities. Support a respectful team environment. Embrace learning and face new challenges with enthusiasm. Support the training of new crew members as requested by the Restaurant Manager. Recognize crew members for their efforts and contributions during the shift. Provide consistent coaching that drives performance of the team to achieve goals. Seek feedback from others and respond positively to coaching. Drive sales through execution of product promotions, including sampling and ensuring crew can properly describe and prepare all promotional products. Provide feedback, information and suggestions to Restaurant Manager. Communicate shift goals and results to team. Ensure the shift is properly staffed and the team is properly deployed to meet standards and goals. Manage cash over/short during shift through accurate counting and cashier assignment. Manage food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned. Manage labor cost during shift through proper delegation, balancing guest focus with task assignment. Report all equipment and facility issues to Restaurant Manager. Ensure processes and policies are followed on the shift. Qualifications Fluent in English. Restaurant, retail, or supervisory experience. Basic computer skills. At least 18 years of age (where applicable). Basic writing skills. High school diploma, or equivalent. Basic math skill and financial acumen. Must have open availability to work all shifts. Capable of standing for 6+ hours and for lifting up to 30 lbs. Competencies Guest Focus Understands and exceeds guest expectations, needs and requirements. Develops and maintains guest relationships. Displays a sense of urgency with guests. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through. Resolves guest concerns by following brand‑recommended guest recovery process. Passion for Results Sets and maintains high standards for self and others, acts as a role model. Consistently meets or exceeds goals. Contributes to the overall team performance; understands how his/her role relates to others. Sets, prioritizes and maintains focus on important activities. Reads and interprets reports to establish goals and deliver results. Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results. Problem Solving and Decision Making Identifies and resolves issues and problems. Uses information at hand to make decisions and solve problems; includes others when necessary. Identifies root cause of a problem and implements a solution to prevent it from recurring. Empowers others to make decisions and resolve issues. Interpersonal Relationships & Influence Develops and maintains relationships with team, peers, cross‑functional partners and supervisors. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments. Encourages collaboration and teamwork. Leads others; negotiates and takes effective action. Conflict Management Seeks to understand conflict through active listening. Recognizes conflicts as an opportunity to learn, improve and grow personally and professionally. Resolves situations using facts involved, ensuring consistency with policies and procedures. Escalates issues as appropriate. Business and Financial Acumen Understands guest and competition; translates and applies own expertise to address business opportunities. Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change. Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals. Understands, analyzes and communicates the key performance/profit levers and manages to these measures. Benefits Health insurance. 401(k) per company policy. With 250+ restaurants in our network you will have the opportunity to grow internally and learn new skills. With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin’ Donuts franchises in the US with a People First culture. You are applying to work with a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc., Dunkin’ Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer. Cafua Management Company is an equal‑opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law. If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at View email address on click.appcast.io. #J-18808-Ljbffr