Building Outreach Representative (Phone)

ConnectNYC is fixed wireless internet, operated by Wave2Wave LLC, running into Upper West Side buildings the national carriers skipped: prewar walk-ups, brownstones, townhouses, small apartment and mixed-use buildings. Every one of them has one person who can open it — the owner, the managing agent, or the board. Reaching that person is the job. You will spend the day on the phone with people who screen calls for a living, and most of those calls will end in nothing. The ones that do not end in nothing move a whole building at once. If you need a same-day yes to stay interested, this is the wrong work. What you do Call Upper West Side building owners, managing agents, boards, and storefront businesses. Explain the service in plain language: residential at $89, $119, and $149 a month for 150/50, 300/100, and 600/200 Mbps; business at $349 and $549. Taxes included. No contract. No data cap. The price stays fixed while service is active on that plan. Get past the front desk to the person who can decide, and keep going until there is an answer either way. Ask the questions that settle whether a building is worth a check — what service it has now, how many units, who signs — and hand off the ones that qualify. Keep a current picture of where every building stands, so a conversation you started six weeks ago picks up where it left off. Build a working picture of who owns and manages what between W 57th and 110th Street, Central Park West to the Hudson. Join occasional weekday field days on the Upper West Side to see the buildings you have been calling. What you bring Hold a business conversation with a property manager or a shop owner and stay level when it goes badly. Make dozens of calls a day and have the last one sound like the first. Take a no and not carry it into the next call. Write short, clear American English — a follow-up email a busy person will read and answer. Run your own follow-up over weeks without being reminded. Work from a quiet space in New York with a computer, a headset, and ordinary office software. What success looks like A building can be served or it cannot. You are the one who finds out. You reach the person who decides, not a general mailbox, and the buildings that qualify get checked instead of stalling. Nothing you opened goes quiet on its own. The follow-up happens because you scheduled it, not because someone asked where it went. After a few months you know the neighborhood's owners and managing agents as accounts with histories, not as names on a list. Schedule: Part-time or full-time, Monday through Friday, New York business hours. No weekend or evening calling. Occasional Upper West Side field days during the week. #J-18808-Ljbffr Connect NYC