Customer Service Representative

Entegris is seeking a Contract- Customer Service Specialist in Chaska, MN to support and strengthen relationships with our customers. This role serves as a key point of contact for complex customer needs, working with internal teams to resolve issues, clarify policies, and ensure a smooth order fulfillment experience. The Customer Service Specialist applies sound judgment and initiative indaytodaydecision-making, balancing customer expectations with operational priorities and business goals. The position also contributes to continuous improvement efforts that enhance the overall customer experience.Approximately 2 month assignment What You'll Do Customer Issue Management & Resolution Independently analyze customer orders andnonroutinerequests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to supportaccuratefulfillment and businessobjectives. Serve as the primary point of contact for assigned customers, independently managingnonroutineissues, evaluating competing priorities, and determiningappropriate coursesof action to meet customer and business requirements. Identifyand monitor shippingand billingholds, account discrepancies, or service risks and take corrective action within assigned authority Resolve accounts receivable issues by interpreting policy and coordinating with Finance Assess competing customer requirements anddeterminewhich customer commitments should take precedence based on business impact, operational constraints, and strategic considerations Order & Account Oversight Develop and review customer quotationsand deliveraccuratepricing and terms Review and evaluate customer purchase orders for alignment withcompliance requirements, exercise judgment to resolve discrepancies or determineappropriate correctiveactions and authorize SAP entryin accordance withcompany policies. Analyzeconsignmentinventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and businessobjectives. Policy Interpretation & Business Judgment Interpret and apply company policies to unique customer situations Recommend policy or process changes to better meet customer and business requirements Approve exceptions or escalations within defined guidelines Cross-Functional Collaboration Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements Balance customer needs with operational, regulatory, and financial considerations Be the voice of the customer in internal alignment discussions Manage quality notifications and return material processes Assess customer impact and determineappropriate correctiveactions Apply regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercise judgment to ensureappropriate handlingor escalation ofcompliancesensitivescenarios. Analyze recurring customer and operational issues toidentifyroot causes Recommend and support improvements to workflows, processes, and service models to increase efficiency and reduce cycle time Other Duties Performadditionalresponsibilities as assigned to support departmental and organizational objectives What We Seek Education:Bachelor's degree in Businessor related field, or equivalent professional experience Experience: Minimum of 2 years of professional experience in customer service, operations, or related business support roles Skills: Ability to exercise independent judgment and discretion Strong analytical and problem-solving capabilities SAP experience preferred Experience in manufacturing or ISO-regulated environments preferred Success Measures Effective resolution of complex customer issues Sound decision-making aligned with business and operational goals Improved customer experience and service efficiency Strong cross-functional collaboration and process improvement contributions #J-18808-Ljbffr Entegris, Inc.