IT Technician

Salary: $50,000 - 60,000 per year Requirements: We prefer at least 3 years of experience in a technology support or IT support role. We require proficiency with Microsoft Office 365, Windows 10, Windows 11, Windows Server 2012-2025, and Active Directory. We need strong hardware and software troubleshooting skills. A college degree is preferred. Microsoft Cloud Services certification, MCP, or A+ certification is highly desirable. We value excellent verbal and written communication skills. You should be self-motivated, eager to learn, and able to maintain a positive attitude with people and challenges. Responsibilities: We install, update, and troubleshoot Windows desktops, servers, Microsoft cloud services, peripheral devices, printers, and software. We maintain security across LANs, WANs, VPNs, WLANs, internet, and intranet environments for our customers, both remotely and on-site. We monitor, support, and administer Active Directory and Group Policy, including adding or removing users, managing passwords, printers, mapped drives, and security settings. We administer and maintain backup and disaster recovery images, and restore operating systems, folders, and files as needed. We manage or resolve incoming phone calls, emails, and tickets. We document recurring issues and resolutions to improve future incident handling across teams, including automation where possible. Technologies: Active Directory Cloud Hardware Support MCP Mobile Office 365 Security Windows DevOps More: We are Think Unified, an Arlington-based managed IT services provider supporting more than 200 small to medium-sized businesses across the DFW area. We focus on building long-term client partnerships by acting as a strategic technology partner and delivering tailored cloud, security, infrastructure, and support solutions through a standardized service model. This full-time role is based in Arlington, TX with travel to client sites throughout the DFW metro area. We offer competitive pay and a strong benefits package that includes health, dental, and vision insurance, paid time off, paid holidays, vacation time, a mobile phone allowance, travel reimbursement, employer-paid training and certifications, professional development support, and a referral program. The schedule is Monday through Friday, 8 AM to 5 PM, with one rotating week of after-hours on-call coverage each month. last updated 39 week of 2026