SM Food Safety Quality Assurance Technician

This position is available for Dallas, TX - Distribution Center

Position Summary:

The Food Safety Quality Assurance Technician is an entry-level technician who performs all the duties of Technician I, while also contributing to more strategic aspects of the Food Safety & Quality Assurance program. This role is responsible for providing training, supporting audits, identifying trends, and driving continuous improvement through data analysis, reporting, and project participation.

Qualifications:

• High school completion or equivalent preferred
• College preferred or in progress in a related discipline
• Bilingual- English and Spanish Preferred
• Strong understanding of HACCP, GMPs, and FSQA programs; prior audit or training experience a plus.
• Proficiency in Microsoft Excel and data entry for trending and reporting purposes.
• Effective communication, leadership, training, and problem-solving skills.
• Must be able to maintain a clean driving record.

ROLE AND RESPONSIBILITIES

• Perform all Technician responsibilities, including but not limited to food safety and quality checks, sampling, and GMP monitoring.
• Review food safety and quality documentation for accuracy and completeness; generate and track corrective actions as needed.
• Lead or assist in conducting internal audits; generate work orders and collaborate with departments on corrective actions.
• Develop, coordinate, and conduct training to production staff on Quality Standards, FSQA programs, including refresher training, SOP adherence, and customer-specific requirements.
• Assist in writing, revising, and maintaining Standard Operating Procedures (SOPs) and work instructions.
• Develop and manage trend reports using collected data (e.g., ATP, EMP, quality checks, shelf-life studies, internal audit findings, customer feedback) to generate KPIs, identify improvement opportunities, and share with stakeholders.
• Support preparation for third-party audits and customer visits; participate in audit walkthroughs and document preparation.
• Lead or support special FSQA projects under guidance of FSQA Supervisor or DC Manager.
• Participate in the reassessment of Quality Management System, Food Safety Plans and Food Defense programs.
• Identify gaps in SOPs that require procedures, develop procedures as needed, and maintain accuracy of current procedures.
• Review and revise all Food Safety plans with the cooperation of area managers as directed by FSQA supervisor or manager.

PREFERRED SKILLS

• Computer skills necessary, use of Microsoft Office
• Good verbal and written ability in English & Spanish
• Ability to function well in team environment as well as work independently
• Strong public speaking ability, training multiple levels on various topics
• Good communication and interpersonal skills
• Time management is a must-multiple projects going on regularly
• Strong attention to detail

JOB DEMANDS

NOTE: The following job demands represent the basic knowledge, skill, and/or ability necessary to perform this job successfully. The job duties found below are not the only tasks required for the job. You may be assigned other duties and tasks as well. Other duties and tasks may include working with production crew, working with sanitation crew, driving company vehicles, making deliveries, customer service and sales. Candidate for this position must be able to meet the minimum demands listed below and sign the affirmation below indicating the same.


PHYSICAL DEMANDS

• Always required to speak and comprehend either English, Spanish or both. Bi-lingual is a plus.
• Always required to sit, stand or walk.
• Always required to see with or without corrective lenses.
• Frequently required to utilize fine motor coordination in hands and arms.
• Frequently required to lift up to 10 pounds; occasionally required to lift up to 20 pounds.
• Occasionally required to balance, stoop or crouch.
• Occasionally required to climb stairs.

WORK ENVIRONMENT

• Always required to act professionally.
• Always required to work in a produce cooler for extended periods of time.
• Occasionally exposed to hazardous conditions requiring personal protective equipment.

COGNITIVE SKILLS

• Always required to think, evaluate and make decisions.
• Occasionally required to analyze, study, compare and report.