Entry Level IT Desktop Support Technician

Entry Level IT Desktop Support Technician

Reliance Partners is seeking a motivated, entry-level IT Help Desk Technician to join our Phoenix office. This is a full-time, in-office position designed for individuals beginning their IT careers! Whether you're a recent graduate or looking to gain hands-on experience in a professional environment.

You'll work alongside an experienced IT team, supporting real users, solving real problems, and building the technical foundation needed to grow into advanced IT roles.

What You'll Do:

• Provide day-to-day technical support for employees across the organization
• Troubleshoot issues related to:
• Microsoft 365 (Outlook, Teams, OneDrive)
• Business applications and internal systems
• Windows devices and user environments
• Assist users in person, over the phone, and via remote tools
• Log, track, and update tickets in the IT support system
• Document solutions and contribute to the internal knowledge base
• Support software installations, updates, and system configurations
• Collaborate with senior IT staff on escalated or complex issues

What We're Looking For:

Required Qualifications

• 0–2 years of IT experience OR recent completion of an IT-related degree or certification
• Basic familiarity with:

1. Windows operating systems
2. Microsoft Office / Microsoft 365

• Strong problem-solving mindset and attention to detail
• Good communication skills and a customer-first attitude
• Ability to work onsite in our Scottsdale office, Monday–Friday

Preferred (Not Required):

• Internship, lab work, or personal projects related to IT
• Exposure to:

1. Active Directory or Microsoft Azure
2. Ticketing systems (JIRA, Zendesk, etc.)

• Entry-level certifications (CompTIA A+, Google IT Support, etc.)

What You'll Learn:

• Real-world IT troubleshooting in a business environment
• Microsoft 365 administration and support
• Ticketing systems and IT service workflows
• Enterprise tools and cloud-based systems
• Best practices for user support and issue resolution

Why Join Reliance Partners:

• Hands-on experience from day one
• Supportive team with strong mentorship
• Clear growth path within IT
• Fast-paced environment where your work matters

Benefits:

• Competitive salary
• Employer-paid health, dental, vision, and life insurance
• 401(k) with company match
• Training and career development opportunities
• Gym membership discounts

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.