Bilingual Customer Service Representative

JOB DESCRIPTION

A client in the Cincinnati market is looking to hire a Bilingual French Canadian Collections Rep for a 6 month contract to hire opportunity. This individual will play a key role in managing customer accounts, resolving outstanding balances, and ensuring accurate and timely AR processing. This is a fast-paced, high-visibility role that requires strong communication skills, attention to detail, and the ability to fully own and resolve collection efforts end-to-end.

• Manage and resolve outstanding B2B receivables, including large-balance accounts
• Own full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up)
• Prepare and issue accurate invoices while maintaining detailed account records
• Analyze aging reports and prioritize accounts based on delinquency and risk
• Investigate billing discrepancies and partner with internal teams to resolve issues
• Serve as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issues
• Document all collection activities, account updates, and system issues accurately
• Ensure compliance with company policies, procedures, and AR service-level agreements
• Utilize reporting tools (including Power BI dashboards) to track and manage portfolio performance
• Manage a dynamic portfolio of high-value accounts (typically $10K+ past due)
• Balance multiple priorities throughout the day (collections efforts, customer calls, internal meetings, and reporting)
• Work in a highly collaborative but fast-moving environment where priorities shift frequently Participate in initial onsite training (3 weeks) followed by a fully remote schedule, with occasional quarterly onsite meetings

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience in Accounts Receivable or Collections
• Proven experience managing inbound/outbound calls and email communication with customers (preferably B2B)
• Experience handling large-balance collections and fully resolving accounts (not just routing calls)
• Proficiency with accounting systems (e.g., JDE, First Invoice, or similar)
• Strong Microsoft Excel skills Ability to multitask and manage a high-volume workload in a fast-paced environment

NICE TO HAVE SKILLS AND EXPERIENCE

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• Experience working with long-term contracts or complex billing structures Insight Global