Concierge Service Worker

Job Description

Job Description

Job Summary

OPS Security Group is hiring Front Desk Concierge Officer to work in fast-paced, professional environments. This position is ideal for individuals with strong customer service skills and a calm, professional demeanor. As the first point of contact for many, you will play a vital role in ensuring safety, managing access, and delivering a great guest experience.

Key Responsibilities

Greet and assist visitors, guests, and tenants with professionalism

Monitor access points and enforce entry protocols

Respond to emergencies and de-escalate conflicts

Monitor CCTV and report suspicious activity

Maintain accurate daily activity logs and incident reports

Conduct periodic patrols as needed (foot or vehicle-based)

Support building operations by communicating effectively with staff and management

Represent OPS Security Group’s values at all times

Requirements

High school diploma or GED

Strong written and verbal communication skills

Proficient time management and attention to detail

Comfortable using security technology (radios, tablets, cameras, etc.)

Excellent de-escalation and interpersonal skills

Reliable transportation (public or private)

Ability to pass background screening, urinalysis, and required training

Previous experience in security, hospitality, and/or front desk preferred

Earned Sick and Safe Leave (1 hour per 30 hours worked)

Paid and ongoing professional training

Internal promotion and advancement opportunities

This is a uniformed position that may require standing or walking for extended periods. You’ll need to be alert, professional, and able to handle pressure calmly. This is an excellent opportunity to grow within a company that values people-first leadership, accountability, and integrity.