Customer Support Coordinator

Position Title: Customer Support Coordinator Locations: Peachtree Corners, GA; Harleysville, PA; Rolling Meadows, IL. Responsibilities Respond and resolve problems in a timely and accurate manner while providing excellent customer service. Enter, manage, and prioritize new and existing cases via CRM tool to attain established service level agreements. Utilize CRM tool to directly communicate to customers, internal staff, and affiliates. Initiate action via CRM tool for completion of change order, product selection and post order requests or process non‑complex requests directly as authorized. Develop knowledge of assigned products within division and systems to move within the Customer Support Organization. Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers. Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization. Basic Qualifications High School Diploma or GED. 3+ years of practical Customer Support experience. Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution. Strong data analytical and problem‑solving skills in identifying patterns and trends. Proficient with Microsoft Suites. Must be eligible to work in the US with no sponsorship now or in the future. Preferred Qualifications Associate degree or bachelor’s degree in related discipline. 3+ years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries. Specialized skill training / certification. Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co‑workers. High Level of professionalism and excellent customer service skills. Ability to multitask and handle a high volume of work accurately. Excellent verbal, written, and organization skills. Desire to grow within the company. Must be a strong team player able to work in a cross‑functional team environment. Must be a self‑starter. Ability and desire to learn assigned business segment product line; may need to take internal product training classes. Ability to successfully complete required training program. Knowledge of SAP, CRM systems / Salesforce, and Quotation tools. Equal Opportunity Statement Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Benefits and Pay Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: The pay range for this position is $33,810 - $62,790. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. #J-18808-Ljbffr