Customer Support Representative
Tech DSF
Join TechDSF as a Customer Support Representative and be the first line of contact for our clients through email and live chat support. Join TechDSF as a Customer Support Representative and be the first line of contact for our clients through email and live chat support. You will be responsible for resolving issues, answering inquiries, and ensuring exceptional service delivery that drives customer satisfaction and loyalty.
02 RESPONSIBILITIES
Provide timely responses to customer queries via email and live chat. Resolve customer concerns efficiently and ESCALATE complex issues to relevant teams as necessary. Maintain accurate records of customer interactions and follow-ups in the CRM system. Engage proactively with customers to offer solutions, upsell services, and gather feedback. Work closely with sales and technical teams to ensure seamless customer service. Continuously expand your knowledge of TechDSF’s services and solutions to provide expert assistance.03 REQUIREMENTS
Strong communication skills, both written and verbal. Proven problem-solving abilities with a customer-first mindset. Familiarity with email management tools and live chat platforms. Ability to manage multiple customer interactions simultaneously while maintaining quality. Previous experience in customer support, sales, or technical assistance is a plus.04 WHY TECH DSF
Be part of an innovative and supportive team. Access growth and development opportunities. Work with cutting-edge technology and solutions. Help us turn customer challenges into success stories! At TechDSF, your role as a Customer Support Representative will be vital in making a lasting impact on both our clients and the company Customer Success and Support 01 / What happens next Four steps, and you always know which one you are on.STEP 01
Send an introduction Email the role with a short account of what you have built and what you want to build next.STEP 02
A conversation We talk about problems you have solved, and how you explain a trade-off.STEP 03
Meet the team You speak with the people you would work with, about the work you would do.STEP 04
An offer, in writing Scope, terms and start date agreed before anyone starts. Start a project with Tech DSF. START A PROJECT. Software, AI, cloud, automation or security — tell us the outcome you need and we will design, build and operate the system that delivers it. #J-18808-Ljbffr Tech DSFVacancy posted 3 days ago
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