Director, Global Quality

## Director, Global QualityApply: Secaucus, NJ: Georgetown, TX: Full time: Posted Yesterday: R-105316**About The Role**The Leader of Global Quality is responsible for developing and executing the global quality strategy for datacenter rack manufacturing operations, ensuring sustained performance at **5 Sigma and beyond** across all manufacturing sites, suppliers, and product lifecycle stages. This role owns end-to-end quality performance from incoming materials through final shipment, including new product introduction phases such as **Engineering Validation Testing (EVT)**, **Design Validation Testing (DVT)**, production validation, and mass production.This executive leader will drive a culture of operational excellence, prevention-based quality, customer focus, and continuous improvement across a global manufacturing network. The role partners closely with Engineering, Supply Chain, Manufacturing, Supplier Quality, Reliability, Program Management, and key customers to ensure industry-leading quality, reliability, and customer satisfaction.**Key Responsibilities****Global Quality Leadership*** Develop and execute a comprehensive global quality strategy aligned with business objectives, customer expectations, and manufacturing growth plans.* Establish and maintain a quality management system that delivers and sustains **>5 Sigma manufacturing quality performance**.* Lead quality teams across multiple regions, manufacturing sites, and supplier ecosystems.* Build a culture centered on defect prevention, operational discipline, risk mitigation, and continuous improvement.* Drive standardization of quality processes, reporting, governance, and best practices across all global locations.**New Product Introduction (NPI) Quality*** Own quality readiness and risk management throughout EVT, DVT, Pilot, and Mass Production phases.* Establish quality gates and criteria for progression between development and production milestones.* Lead DFMEA, PFMEA, control plans, reliability assessments, and validation strategies.* Partner with Product Engineering and Program Management teams to ensure manufacturability, reliability, and quality requirements are incorporated early in the design process.* Ensure lessons learned are systematically captured and deployed into future product generations.**Manufacturing Quality*** Drive world-class quality performance from receiving inspection through assembly, test, packaging, and final shipment.* Develop advanced manufacturing quality controls utilizing SPC, process capability analysis, automated inspection systems, and data analytics.* Monitor and improve key metrics including: + Sigma performance + DPPM/PPM + First Pass Yield (FPY) + Rolled Throughput Yield (RTY) + Cost of Poor Quality (COPQ) + Escapes and field failures + Customer returns and RMA rates* Lead structured root cause investigations using methodologies including: + 8D + DMAIC + Six Sigma + A3 + Fault Tree Analysis + Statistical Process Control**Supplier Quality Management*** Establish a global supplier quality strategy supporting critical datacenter rack, mechanical, electrical, thermal, cable management, and integration components.* Drive supplier qualification, audits, process validation, and ongoing performance management.* Lead supplier corrective action programs and continuous improvement initiatives.* Ensure supplier quality systems support aggressive quality and reliability objectives.* Develop supplier quality scorecards and executive performance reviews.**Reliability and Customer Quality*** Own product reliability performance from development through field deployment.* Partner with reliability engineering teams to define validation strategies and qualification requirements.* Lead response to critical customer quality issues, escalations, and field reliability concerns.* Drive closed-loop corrective and preventive actions across engineering, manufacturing, and suppliers.* Serve as executive customer interface for quality and reliability discussions.**Operational Excellence and Continuous Improvement*** Champion Lean Manufacturing and Six Sigma methodologies globally.* Develop data-driven quality monitoring systems leveraging advanced analytics and predictive quality tools.* Lead quality transformation initiatives that improve yield, reliability, throughput, and customer satisfaction.* Drive reduction of quality-related costs while maintaining world-class quality standards.**Quality Systems and Compliance*** Ensure compliance with applicable quality standards and customer requirements.* Maintain global audit readiness and governance processes.* Oversee quality documentation, process controls, change management, and CAPA systems.* Ensure robust traceability, configuration management, and quality records management across the manufacturing network.**Required Qualifications*** Bachelor's degree in Engineering, Manufacturing, Quality, Industrial Engineering, or related technical discipline.* Master's degree preferred; MBA a plus.* 15+ years of progressive quality leadership experience in high-volume manufacturing.* 8+ years leading global quality organizations across multiple sites and regions.* Extensive experience in datacenter infrastructure, server, networking, electronics, electromechanical systems, or related manufacturing environments.* Demonstrated success achieving and sustaining world-class quality performance at scale.* Deep understanding of EVT, DVT, Pilot, Production Validation, and Mass Production quality processes.* Strong expertise in quality methodologies including: + Six Sigma + Lean Manufacturing + Statistical Process Control + DOE + FMEA + MSA + APQP + PPAP + Reliability Engineering* Proven track record leading supplier quality and contract manufacturing ecosystems.**Preferred Qualifications*** Six Sigma Black Belt or Master Black Belt certification.* Experience supporting hyperscale cloud, datacenter, server, storage, networking, or rack integration products.* Experience working with ODM, EMS, and global contract manufacturing partners.* Advanced knowledge of automated manufacturing, digital quality systems, and predictive analytics.**Leadership Competencies*** Strategic thinking and execution.* Strong executive presence and customer engagement skills.* Ability to influence across global organizations and executive stakeholders.* Data-driven decision making.* Strong change management and transformation leadership.* Exceptional problem-solving and root cause analysis capability.* Ability to build, mentor, and develop high-performing global teams.**Key Performance Indicators (KPIs)*** Achieve and sustain **>5 Sigma quality performance** globally.* Reduction in DPPM, field failures, and customer escapes.* Improvement in FPY and overall manufacturing yield.* Supplier quality and incoming defect reduction.* Customer satisfaction and reliability metrics.* Cost of Poor Quality reduction.* NPI quality readiness and launch success.* Audit and compliance effectiveness.* Closure effectiveness of corrective and preventive actions.* Overall operational quality maturity across the global manufacturing network.**Success in this role is defined by creating a globally consistent quality system that delivers industry-leading datacenter rack quality, predictable launch execution, exceptional customer satisfaction, and sustained 5 Sigma-plus manufacturing performance from supplier receipt through customer shipment.** #J-18808-Ljbffr