Teller

Description Member Experience Representatives (MERs or Tellers) build relationships and cultivate financial wellness, empowering people to focus on what matters. MERs deliver extraordinary service by creating value for Members through recommending appropriate products and services that help them make money, save money, save time, and add peace of mind and convenience to their lives. Provide extraordinary member service by being knowledgeable, engaging with Members, making Members feel valued and consistently applying defined service standards. Listen actively to fully understand and answer Members’ questions/concerns, and offer guidance to appropriate products and services. Proactively identify and make qualified referrals for Members that help them make money, save money, save time, and/or add convenience and peace of mind. Build trust and confidence to enhance members’ relationships. Accurately process transactions in accordance with MER responsibilities, including cashing checks, receiving deposits and payments, processing withdrawals, conducting information inquiries, processing credit card advances, and handling transactions from night depository. Review all activities for compliance with established policies, procedures and regulations, including Bank Secrecy Act, Anti‑Money Laundering and Office of Foreign Assets Control regulations. Participate in annual BSA/OFAC training as required. Balance assigned cash drawer during and at the end of each work day. Perform miscellaneous duties such as end‑of‑day activities, filing, answering phones, and maintaining supplies. Requirements Must have a High School Diploma or equivalent. Previous financial industry experience preferred. Must be able to learn and apply a variety of software applications. High degree of accuracy and attention to detail. Prior experience in a retail service environment that includes cash handling and member service is preferred. #J-18808-Ljbffr