Help Desk Specialist

Not currently open, This is a future-role profile, not an active req, Full-Time, NYC Metro, Public Trust (or obtainable), We open roles from the inbox when the work justifies headcount. § 01 - The role Help Desk Specialist Reviewed by Founder's desk Quarterly About the role Provide Tier 1/2 technical support to government agency end-users via phone, email, and remote access tools. IT Custom Solution is founder-led, bootstrapped, and small. The work is real federal contracting -- proposals, ATO documentation, CMMC posture, CLIN math. We don't fabricate roles or benefits we can't actually deliver. If this position is open today, you'll hear from the founder directly within one business day. If it's a standing inbox position, we'll add you to the bench and reach out when the work matches. Requirements CompTIA A+ or equivalent 2+ years help desk experience Experience with ticketing systems What we offer Honest scope. The role description above is the role -- no boilerplate "catered lunches" or "monthly wellness stipend." Compensation is competitive and discussed candidly per-engagement. Health benefits, retirement, and PTO scoped per-engagement based on your situation and the contract that funds the role. What we do offer that most shops don't: direct line to the founder, work that ships under your name, and a benchmark you can use forever ("I built X for ITC"). Assessment Candidates are assessed through our OpsTicket platform -- terminal-based scenarios that evaluate real-world technical competency, not credentials. Skills-based, blind to school/agency, and reviewable. How to apply Drop a note to View email address on click.appcast.io -- one paragraph on what you've shipped under a federal contract. We read every one. We reply when there's something worth saying. § 02 - When the door opens The inbox decides. Read by Lu Fagbure Reply within 1 business day IT Custom Solution LLC 420 Lexington Avenue, Suite 1402, POB 1005 New York, NY 10170 USA

• The standing position We hire the operators who keep the country running. Federal-contract tested, bilingual between agencies and engineering, and willing to ship under their own name.
• See the full charter How we hire Quarterly review Filled from the inbox