Field Service Technician

Expert Technical Solutions has an outstanding opportunity for a POS Service Technician with a fast-growing POS reseller.

This is a Permanent opportunity offering competitive salary, excellent benefits, and growth opportunities!

This will be a home-based field service position. You will work from home and travel to customer sites for service calls throughout the area. You will be provided with a company vehicle and the equipment needed to perform the job.

You must be based in the corridor between Biloxi, Mississippi, and Mobile, Alabama, living no farther west than Biloxi and no farther east than Mobile.

Your role will be to provide reliable on-site service to keep POS and Payment systems running smoothly with minimal customer disruption.

Duties and Responsibilities:

• Respond to and resolve service tickets related to POS hardware and software failures
• Perform on-site diagnostics, repairs and component replacements when necessary
• Communicate clearly and professionally with customers throughout the service process.
• Conduct scheduled preventative maintenance and system upgrades
• Perform system health checks and resolve configuration issues.
• Work with the Support Team to identify recurring issues.
• Track service requests using ConnectWise Manage
• Ensure all work is logged with detailed notes, resolutions, products, and time.
• Escalate major issues effectively while keeping customers informed.
• Contribute to standard operating procedures (SOPs) and service playbooks.
• Provide insight to help reduce repeat service calls and improve service efficiency.
• Collaborate with Installation and Support teams to ensure long-term client satisfaction
• Maintain installation tools and company equipment in working order
• Track and restock service hardware and supplies as needed
• Ensure company vehicles are clean, organized, and maintained weekly

Skills:

• Field service, Low-voltage, maintenance and repair, and troubleshooting skills
• Strong communication and customer service abilities
• POS and payment system experience preferred
• Proficiency with remote supports tools (e.g., ConnectWise)
• Restaurant or hospitality experience