Dental Office Assistant

Dental Office Assistant

Location: Woodbury, TN – Onsite Duration: 12 Months - (Daily 7.5hrs)

Seeking a Dental Public Health Office Assistant. CHS provides public health, primary care, and dental services in local health departments throughout the state. The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s). These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned. Applicants should be customer focused, self-motivated, team oriented, and willing to travel as needed, throughout the region.

Key Responsibilities:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

Minimum Qualifications:

• High School Diploma or equivalent.
• At least 2 years of full-time customer service and/or clerical/office experience.
• College coursework may substitute for experience on a year-for-year basis, up to 2 years.
• Valid/current driver's license required.
• Must pass a Tennessee Bureau of Investigation (TBI) background check.

Preferred Qualifications:

• Active Tennessee Registered Dental Assistant (RDA) license.
• Ability to assist chairside during emergencies or staffing shortages.
• Dental front office experience.
• Knowledge of dental terminology.
• Experience with patient scheduling and dental insurance coding.