Office Manager - Baltimore-Falls Road

The Office Manager is responsible for overseeing the day-to-day operations of the clinic and is a key player in our clinic's success. They play a vital role in the planning, organization, scheduling, and workload distribution among team members to ensure the clinic is operating smoothly, all while maintaining high levels of customer satisfaction. In addition, the Office Manager coordinates: Policies and procedures to ensure compliance with company standards Manages clinic operations in support of Clinical Director Provides support for daily clinic operations. Participates in requested performance management discussions with support from the Clinical Director and/or Lead BCBA. Supervise daily operations and coordinate staff schedules to ensure full coverage. Customer and Client Service: Handle front desk activities such as greeting visitors, coordinating client and family interactions, and managing phone communications. Serve as the initial escalation point for client and family inquiries, assisting with complex cases as the Clinical Director recommends.

Team Member Administration: Bachelor’s degree in healthcare, business administration, or other business-related field. - 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic. - Previous supervisory experience preferred in registration or clinic operations. - Knowledge of basic customer service principles and practices. - Thorough knowledge of computer systems, including previous experience using a client or medical database. - Knowledge of medical terminology. - Ability to deliver high level of customer service. - This position requires the ability to occasionally lift and transport items weighing up to 25 pounds, such as office supplies and small equipment. Candidates must be comfortable working near young children, including potential bodily fluids, as this is an integral part of the role. The Regional Director of Operations and the Clinic Director conduct the performance evaluation. Annual bonus plan - $Medical, dental, vision benefits - Short & long term disability - PTO, Paid holidays, and paid family leave - Helping Hands Family Base Salary Range $Helping Hands Family (HHF) is Great Place to Work Certified™ in 2021, 2022, 2023, 2024, and 2025. We are a top-rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. HHF does not provide immigration sponsorship for any roles at this time. Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.