Payments Analyst

Payments Analyst Location: San Diego, CA / Hybrid We are looking for a Payments Analyst to support the growth and performance of PlayStation’s global payments ecosystem. The role involves analyzing transaction data, monitoring key performance metrics, and identifying opportunities to improve payment performance and customer experience. Responsibilities Monitor and analyze key payment performance metrics—including authorization rates, chargebacks, declines, and processing costs across providers, regions, and payment methods. Query and analyze large datasets to identify trends, anomalies, and opportunities for optimization. Build and maintain dashboards and reports to communicate performance insights to team members. Support investigations into payment issues and contribute to performance improvement initiatives. Deliver timely and accurate data insights for ad‑hoc analyses and business requests. Communicate findings in a clear, actionable manner to payments team members and cross‑functional partners (e.g., Product, Fraud, Finance). Use SQL, Excel, and Tableau for data analysis and reporting; knowledge of Python, R, or other analytical software is an advantage. Requirements Strong analytical abilities with the capacity to interpret complex datasets. Solid understanding of SQL (Snowflake experience preferred). Experience working with structured and unstructured data. Ability to translate data into clear, actionable insights and visualizations. Hands‑on experience building dashboards and visualizations in Tableau. Proficiency in Excel for data analysis and confidence in preparing presentations in PowerPoint to share results. Strong verbal and written communication skills, with the ability to present data findings to both technical and non‑technical audiences. Proven ability to collaborate effectively across cross‑functional teams. Committed to using data to improve decision‑making across teams. Organized and diligent, with the ability to manage tasks independently and follow through on deadlines. 5+ years of experience in analytics, preferably payments, FinTech, or digital commerce. Preferred Qualifications Familiarity with the card‑present (CNP) payments ecosystem, including subscription billing, alternative payment methods, credit card networks, and 3DS. Understanding of card network rules (such as Visa, MasterCard) and a broad knowledge of worldwide payments and settlement procedures. Experience working in e‑commerce or other high‑volume transaction environments. Exposure to global payment markets and interest in understanding regional preferences, currencies, and cross‑border payments. Interest in or experience in gaming. Benefits This role is eligible for SIE’s top‑tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program, and employee discounts for Sony products. The role may also be eligible for a bonus package. Estimated Base Pay Range $110,500—$165,700 USD Equal Opportunity Statement Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. #J-18808-Ljbffr