Principal Technical Support Engineer - Active Top Secret/SCI Clearance Required

Overview NETSCOUT is currently seeking a Principal Technical Support Engineer. Principal Technical Support Engineer - OSE Federal - Active Top Secret/SCI Clearance Required. At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team. About NETSCOUT NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years. NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second. About the Enterprise team We are expanding and looking for a highly skilled, customer-focused Principal Premium Services Engineer to work on-site with enterprise clients, solving complex network and application issues using innovative technologies. If you are driven by technical challenges, thrive in fast-paced environments, and love working with world-class engineers and customers, this is the opportunity for you. Responsibilities Overview As a Principal Premium Services Engineer, you will play a key role in ensuring our customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses. This position requires a deep and broad technical skill set, requiring server and OS support, multi-tiered applications, virtualization, voice/video, cloud platforms, security, and big data. Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you are eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customer’s business. Basic Qualifications/Skills Collaborate with customers to troubleshoot and resolve complex network and product related issues Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise Preferred Qualifications/Skills Active Top Security/SCI Clearance Required CompTIA Security+ required and CISSP Certification beneficial Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline 7+ years in network management supporting external enterprise customers 2+ years in high touch or managed customer support environment Proven expertise in customer relationship and management Experience in enterprise or service provider network management environments preferred Experience working onsite at customer locations and cooperatively with HQ teams Demonstrated ability to identify and resolve complex network and systems issues Cisco Certification (CCNA minimum, CCNP preferred) Linux Certification (RHCSA or equivalent) Knowledge of Windows and Linux operating system environments Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases Strong attention to detail and the ability to manage multiple tasks simultaneously Ability to travel up to 25% Project Management Certification (PMP) is preferred VMware Certification is a preferred Dell DOSD (Onsite Server Hardware Support) Certification is preferred Location Location: Washington, DC Working at NETSCOUT NETSCOUT is committed to creating a diverse and inclusive workplace. We offer professional development opportunities and a comprehensive benefits package, including generous vacation, equity, 401(k) matching, tuition reimbursement, medical and dental coverage, domestic partner benefits, health and dependent care accounts, life and disability benefits, and volunteer time off. Compensation & Benefits The annual US salary range for this role is $100,000 to $125,000. This range is NETSCOUT’s good faith estimate at the time of posting. Actual compensation may vary based on education, training, experience, and other factors. Final compensation and job level will be determined during the interview process. NETSCOUT is an EEO/Affirmative Action Employer. Requirements Education: Bachelors (or equivalent work experience) Job Type: Full-Time Preferred Language: English Accessibility: NETSCOUT endeavors to make NETSCOUT.com accessible to all users. For accommodation requests, contact Talent Acquisition at View phone number on click.appcast.io or by email. This contact is for accommodation requests only and cannot be used to inquire about application status. No guarantee of future accommodation is implied. Equal Opportunity: NETSCOUT is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. See our EEO Policy Statement and Know Your Rights and Pay Transparency posters for more information. #J-18808-Ljbffr NETSCOUT Systems, Inc.