Client Service Coordinator - Occupational Health

Occupational Health Administrative Support

Location: Marion, IL

Shift: Mon-Fri, 8:00am-4:30pm (on call as needed)

Time Type: Part-Time

Facility/Clinic Name: Urgent Care/Work Care

Position Summary

Responsible for providing administrative support, serving as the main resource for organization of client services for occupational health program. Oversees client protocols and assists employers with on-site occupational health services.

Education

Associates degree required, or High School diploma or equivalent with 3 years of experience working in a medical or healthcare environment

Licenses and Certification

DOT/BAT Trainer and Collector Certified

Experience and Skills

Technical Experience: 3-5 years healthcare experience

Role Specific Responsibilities

Serves as the main resource for on-site client services.

Assists manager in achieving strategic performance goals and financial performance.

Coordinates on-site scheduling for occupational health clients; establish and set schedules according to client needs of all Occupation Med Tech staff.

Devise forms for department and update existing forms in use.

Assists department manager with networking events by updating client database preparing marketing packets, written correspondence and surveys.

Monitor on a weekly basis list of targeted businesses.

Update clients regarding occupational health service lines.

Collaborate with department manager to expand client base and improve services.

Oversees client protocols and assists employers/client as needed.

Manages random consortium for employers and generates notification letters per DOT standards.

Prepares and organizes employer health fair agendas and materials.

Assists with quotes and proposals for services as directed by manager.

Maintains database of targeted businesses to market services.

Collaborates with other departments as needed.

Coordinate requests to assist an improvement and expansion of program.

Track patient/client satisfaction through client service calls, surveys and resolve serve matters.

Completes department audits weekly and is responsible for assisting with meeting all compliance and regulatory standards.

Compensation (Commensurate with experience):

$21.42 to $33.2

Southern Illinois Healthcare