New! Front Desk Supervisor at The Alloy a DoubleTree by Hilton

Front Desk Supervisor at The Alloy a DoubleTree by Hilton Posted on June 24, 2026. Location 301 W Dekalb Pike, King Of Prussia, PA 19406, USA Salary : $21 USD per year Front Office Full-Time Requisition #: NEWFR061668 Description The Alloy a DoubleTree by Hilton has a brand new position for a seasoned hospitality‑driven individual that has a passion to surprise and delight our valuable guests! The Front Desk Supervisor will ensure each guest has the best and most satisfying experience possible during and after their stay. Responsibilities Primary responsibility to ensure exceptional Guest Experience using Hilton’s Make It Right Program before, during and after a guest’s stay. Convey and articulate exceptional communication with guests and between hotel departments in both written and oral forms. Strong interpersonal and time management skills; multitasking and ability to prioritize tasks. Work independently and as part of a team to ensure Guest Experiences are never compromised. Approach every situation with care and tactfulness; utilize HEART model when resolving guest experience issues. Assist the Front Office team during peak hours by communicating with guests via text messaging apps such as Kipsu and completing reservations from 3rd‑party sites. Use strong analytical skills to view guest reports to anticipate guest needs before and throughout their stay. Act as primary liaison between the Front Office and other departments such as Sales, Housekeeping, and Engineering to resolve guest concerns. Perform any other tasks assigned by Executive Management that affect Guest Experiences. Requirements Flexible availability to fit the needs of the hotel during peak days/times; weekend availability is required. Previous experience as a supervisor or higher within the service industry is required; this position reports directly to the Front Office Manager. While not required to have excellent knowledge of hotel operations, having this experience will help in this position. Prior Hilton brand experience/OnQ system is preferred, but not required. This position is full‑time with excellent benefits and an hourly rate of $23 USD per hour. We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, short‑term/long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Tapestry Conshohocken