System Administrator
Syntricate Technologies
Mvs System Administration
Location: Urbana, MD Type: Contract Required Experience (Years): 8-10
Role Description: Roles & Responsibilities:
- Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.
- Verifies service by testing and reprogramming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
- Documents Telecom network by recording configuration diagrams and programming.
- Maintains telecom network by troubleshooting and repairing outages; testing network backup procedures; updating documentation.
- Administers Avaya phone systems, Call Vector Designing, testing, problem solving and voice mail system.
- Complete and support Service Desk escalations for Voice Adds Moves and Changes in Avaya, Uptivity, TASKE, & AWS Connect.
- Monitor & Document Systems user / license usage and complete system audits and cleanup.
- Manage all work through the HEAT ticket system and / or Agile Sprint project tracking.
- Required Technical Skill Set: Avaya Voice/Phone Telephony systems.
- Experience in Telephony Systems configuration.
- Experience in Avaya Call Manager, System Manager, & Voicemail Systems
- Experience with NICE Uptivity Call Recording / Screen capture.
- Experience with TASKE Reporting
- Experience with Cisco, Secure Telephone, and Video Communications
- Experience with Telecommunications Technologies
- Advanced understanding of technical, functional aspects of Avaya PBX systems
- Administer the Avaya Unified Communications environment.
- AWS Connect configuration and administration.
- Ability to establishing communication systems by programming Voice and Data Telecommunications network Circuits and equipment.
- Knowledge of Business Recovery in the event of a disaster.
- Knowledge of Designing Telephony Networks.
Vacancy posted 1 day ago
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