Assistant Service Manager-Premier Collection

Overview For over 35 years, Avondale Group has grown to become one of the most respected family‑owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Premier Collection a truly special place! We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world‑class, high‑quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first‑hand. EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY! Your Choice of Medical Plans (we reduced employee healthcare expense through our self‑insured plans for our employees and their families for 2024) Dental Vision FREE Company Paid Life Insurance FREE Employee Assistance Program Support for all employees 401K Retirement Plan Paid Holidays/Vacation/Paid Time Off Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg. Who is Avondale Group? A Career at Avondale Responsibilities Our Avondale Premier Collection Assistant Service Managers ensure an extraordinary client experience while creating client advocates. The ASM acts as liaison between the client and the service technician, and works with the call center in scheduling service for clients. The ASM also works with the technician team to ensure work is distributed equitably among service technicians. Responsibilities: Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specificationsAscertains the needs of clients, collecting information necessary for service or repair diagnosisProvides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costsWrites Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or serviceInforms clients of repair diagnosis, sell repairs and services needed or required for proper operationSells and manages extended warranties and complete required documentationInspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecksFollows up progress of each repair order during the day and contact clients by phone or e‑mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair orderReplies to voice and e‑mail messages in a timely manner where either internal or external clients are concernedNotifies clients when repairs are completed and vehicle is ready for deliveryReviews and explains repairs and associated costs with client upon completion of serviceDocuments verbal, in person, and written approvals on repair orders and add‑on salesMaintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairsMaintains a record of status of special order partsMaintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standardsMaintains required hours per repair order (HPR) in accordance with dealership standards Qualifications EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)Operator's Driver's License (must be insurable) PHYSICAL DEMANDSThe employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. #J-18808-Ljbffr Avondale Group