Customer Support Representative (Part-Time)

Who we are: Agworld is the Collaborative Agricultural Information System of choice for 10,000+ growers, agronomists, ag retailers and contractors throughout the United States, Canada, Australia, New Zealand and South Africa to manage over 200 million acres of cropping annually. With Agworld, they are able to collect data at every level of their operation and share this data with everyone that matters to them. Agworld is the agricultural industry’s preferred system for creating crop plans, agronomic recommendations, fertilizer scripts, budgets, spray records, and a wide variety of reports. With Agworld, service providers such as agronomists, ag retailers and contractors now have a way to digitally collaborate with their grower clients and vice-versa. Growers can digitally receive crop plans, recommendations, budgets and much more from their trusted partners, and send work orders, application records and other information to anyone who needs access to it. With Agworld you cut out unnecessary emails, phone calls and text messages, and instead can rely on having access to up-to-date information on your iPhone, iPad or computer at all times. Growers, their staff, agronomists, input providers, contractors, banks, accountants, land owners and many other stakeholders are now able to work together on the same set of data. Part of Semios Group Agworld is part of Semios Group. Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 100 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability. Who you are: You genuinely want to help growers and those around them, and are intricately aware of the challenges they face on a daily basis. Our team comprises individuals who love agriculture, nothing is more important than knowing your clients - regardless of your role within the company! Curious, collaborative, and impact-driven, you're eager to learn, innovate, and shape the future of digital agriculture alongside a team that shares your commitment to driving meaningful change. The Customer Support Representative ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and regulatory outcomes. This role is primarily responsible for onboarding customer data into the platform and initiating data entry processes for new customers, while also supporting customers experiencing technical issues by providing timely, accurate, and high-quality assistance. This position will troubleshoot software issues, guide users through solutions, and escalate complex problems to the Customer Success Team. This role requires a detail-oriented mindset to accurately onboard new customer data while maintaining professional customer-facing communication and etiquette. What you will do: Customer Insights & Continuous Improvement Migrate customer’s data through the onboarding lifecycle and thereafter Maintain expertise on Agworld product features Serve as a detail-oriented expert while migrating customer data to the Agworld platform Collaborate with the Customer Success Team to resolve complex customer needs or feature requests Technical Support Respond to customer inquiries via email and chat in a timely and professional manner Diagnose and troubleshoot technical issues related to the Agworld platform Escalate complex technical issues to the Customer Success team with detailed notes and logs Maintain product expertise across core and advanced features Guide customers through product features and best practices Maintain accurate records of customer interactions in the ticketing system Identify recurring issues and suggest process or product improvements with internal teams Meet or exceed customer satisfaction goals We want you to succeed, so you will need: 2+ years of experience in technical support, help desk, or SaaS customer support Bachelor’s degree in Agriculture, Agronomy, Ag Business, Technical Field, or equivalent practical experience Experience supporting growers, agronomic consultants, or farm managers using technology solutions Exposure to digital farm management systems (FMIS) or SaaS platforms Understanding of agronomic operations, seasonal crop planning, and grower workflows is preferred Detail-oriented and diligent note-taking skills Familiarity with CRM and ticketing systems (e.g., Salesforce, Jira) Strong troubleshooting and problem-solving capability Ability to interpret data and migrate into the platform Ability to explain technical concepts to non-technical users Strong written and verbal communication skills Ability to work independently and collaborate cross-functionally Sound judgment in issue prioritization and resolution Comfortable working in a fast-paced, dynamic environment Strong organizational, problem-solving, and communication skills Nice to have: Hands-on experience with on-farm digital workflows Background in agriculture or agronomy environments Salary range: $24 to $30 per hour; 20 hours maximum per week Duration: Contract start date up to December 2026 We publish a salary range to provide transparency and represent the full growth potential of the role; as a result, offers are made based on demonstrated mastery and experience and generally fall near the midpoint. Please note that the base pay may also vary based on factors including but not limited to knowledge, skills and experience, geographic location, as well as business and organizational needs. This is a remote position performed in a home-office environment. Although not common, the position may require occasional travel to customer sites, company locations, or industry events. The employee must have a reliable internet connection and a workspace free from excessive noise or distractions. Employees are expected to maintain a home workspace that is free from distractions and conducive to productive work. This position requires prolonged periods of sitting at a computer and using a phone or video conferencing platform. The employee will need to communicate effectively in virtual meetings and work with standard computer hardware and software. Why this is the opportunity for you: Purposeful Work: Make a global impact by advancing sustainable food production. Our People: Work with a fun, collaborative, and supportive team. Work Flexibility: Although this is a remote position within the state of California, those near our Fresno office can choose to do hybrid. At Semios Group, we value the full range of experience and perspectives people bring—not just what’s listed in a job description. If your background is a close match, we encourage you to apply. If you need accommodations during the interview process, please let us know. We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish. Semios Group participates in E-Verify.