Hospital Liaison

Description SUMMARY: The Hospital Liaison serves hospital clients as an expert resource and service‑oriented partner in the discharge of patients who require DME. This role delivers medical equipment in the hospital and coordinates equipment being delivered to the home. Essential Functions Attends daily discharge planning meetings where applicable, records patient needs, and communicates patient information to DASCO staff for benefits verification and inventory confirmation. Meets with patient, family, or caregiver to review discharge, equipment needs, and identify any additional needs. Delivers equipment to patient’s room for home transition, educates patient, family, or caregiver on use, care and maintenance of equipment, completes necessary paperwork, and accurately and patiently answers all questions. Maintains working knowledge of home medical equipment and DASCO products and services. Manages consignment accounts, including inventory, paperwork, and the consignment process, with efficiency and cost reduction in mind. Supports a variety of branch operation functions as needed, which may include inventory, records‑keeping, working reports, cross‑training in the branch and order‑entry, while also maintaining policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Board of Pharmacy, and all other applicable rules and regulations. Encourages and grows relationships with hospital partnership team members. Other duties as assigned by the branch office manager. Requirements and Qualifications Required Education: High School diploma or GED equivalent. Preferred Education: Associate’s degree in a related field. Required Experience: Six months’ experience in a healthcare/medical/insurance/DME customer service role. Additional Qualifications: None. Competencies: Communication proficiency, compliance, customer service/client focus, empathy, and stress management. Position Details Position Type/Expected Hours: Full‑time, Monday through Friday, 9:00 a.m. to 5:30 p.m. (subject to change based on branch needs). Supervisory Responsibility: No supervisory role. Work Environment: Primarily in a hospital setting and also in a professional office; uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: Sit, walk, frequently stand, occasionally climb or balance, stoop, kneel, crouch, or crawl; lift and/or move up to 10 pounds frequently and up to 50 pounds occasionally; requires close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Travel: Some travel between the branch and hospital location; overnight travel may be required for continuing education and corporate meetings. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee; duties may change at any time with or without notice. EEO Statement DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DASCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASCO’s employees to perform their job duties may result in discipline up to and including discharge. #J-18808-Ljbffr