Healthcare Support Staff Supervisor

As a Supervisor at Mercy, you will lead a team of healthcare support staff to ensure safe, efficient, and compassionate patient care. You will coordinate daily workflows, oversee staffing and scheduling, and monitor adherence to clinical and operational policies. The Supervisor coaches and mentors team members, conducts performance evaluations, and supports training and development to maintain high-quality standards. You will collaborate with nurses, physicians, and administrators to resolve issues, enhance patient experience, and drive process improvements while modeling Mercy’s values of compassion, respect, and diversity in every interaction. Responsibilities Lead and supervise healthcare support staff in daily operations Coordinate staffing, scheduling, and workload distribution Ensure compliance with clinical, safety, and organizational policies Monitor performance metrics and patient service standards Conduct coaching, feedback sessions, and performance evaluations Support onboarding, training, and professional development of staff Collaborate with nurses, physicians, and administrators to resolve issues Drive process improvements to enhance patient experience and efficiency Maintain accurate documentation and operational reports Promote Mercy’s culture of compassion, diversity, and respect Team leadership Healthcare operations management Staff scheduling Performance management Electronic Health Records (EHR) systems Quality and compliance monitoring Conflict resolution Process improvement Reporting and documentation Patient service management Benefits Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Requirements Certified Healthcare Leader (CHL) or similar supervisory certification preferred Basic Life Support (BLS) certification preferred Prior supervisory or charge/lead experience in a healthcare setting #J-18808-Ljbffr Jonah Cooper Jr, LLC