Montgomery (SH105/FM2854) Bakery - Food Services Spec - Part Time

Food Service Specialist

As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety/sanitation standards. You may specialize in a production area, such as a Tortilleria.

Key Responsibilities & Essential Functions:

• Customer Service: Proactively provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Works independently with minimal supervision
• Food Service / Production: Applies expertise/experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria)
• Sales: Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Food Safety: Cleans and sanitizes display cases
• Operates and maintains all/more complex equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department/Store operating procedures
• Additional Department-Specific Responsibilities:
• BAKERY: Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates
• DELI: Ensures service counter Customers are greeted and taken care of in a timely manner
• Manages Make Ready application (TMR) for e-Commerce orders throughout the day
• Uses Fresh Production Planner; ensures all inventory processes are complete and product is prepared in the quantities called for on the planner
• Performs inventory management processes (MSI, PAW) as required
• Assists in training other Partners
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Communicates product inventory concerns to the Lead or Manager
• Provides product demos and product education to Customers
• Ensures all sanitation and maintenance tasks for Deli slicers are followed
• PREPARED FOODS: Serves/packages products at customer's request
• Educates customers on preparation/reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

Qualifications & Key Requirements:

• Age Requirement: 18+
• Work Experience: 1+ years of experience - Required
• Knowledge/Skills/Abilities: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Education: HS Diploma or GED or equivalent - Required
• Licenses/Certifications: Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance - Required
• Physical Demands & Working Conditions:
• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department:
• Bakery:
• * Constantly reach at waist, grasp
• * Frequently stand, walk, reach at shoulder, bend
• * Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
• * Occasionally be exposed to wet, cold, hot conditions, loud noise
• * Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
• Deli:
• * Constantly reach at waist, grasp
• * Frequently stand, walk, stoop
• * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• * Occasionally be exposed to wet, cold, hot conditions, loud noise
• * Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs