Membership Sales Associate

Job Description

Job Description

About the Role

As a Membership Sales Associate at Sollis Health, you will play a key role in growing our membership base by serving as a primary point of contact for prospective members. This role is focused on delivering an exceptional first impression of Sollis through timely, thoughtful, and high-touch engagement with inbound leads.

This is an ideal opportunity for a motivated, early-career sales professional who is eager to learn consultative selling within a premium healthcare environment. You'll gain deep exposure to Sollis' membership model, sales process, and member experience, with a clear path for growth into a more senior Membership Director role based on performance.

This position will be working out of the Pacific Time Zone.

The role is open to remote work in the following states only California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington and Wisconsin.

Responsibilities

• Serve as a first point of contact for inbound membership inquiries, delivering a white-glove, responsive experience via phone, email, and text

• Support efforts to improve speed-to-lead by promptly responding to new inquiries and scheduling conversations with prospective members

• Conduct initial discovery conversations to understand prospective members' needs, priorities, and interest in Sollis' services

• Educate prospective members on Sollis' care model, services, physician access, and membership benefits

• Guide qualified prospects through the enrollment process for appropriate membership offerings

• Collaborate with senior Membership Directors to support complex or high-touch member conversations as needed

• Maintain accurate and timely records of all outreach, follow-ups, and activity in Salesforce

• Participate in tours of Sollis facilities when requested (if located in one of our markets)

• Partner with Member Services, Operations, and Clinical teams to ensure a smooth and coordinated onboarding experience for new members

• Provide feedback on lead quality, member questions, and common objections to help improve sales processes and marketing materials

• Represent Sollis professionally and empathetically in all member-facing interactions

Experience

We believe strong candidates come from a variety of backgrounds. For this role, we are ideally looking for:

• Bachelor's degree required

• 2–3 years of experience in sales, customer-facing, hospitality, or service-oriented roles. Quota carrying experience preferred.

• Experience responding to inbound leads, working toward goals, or supporting a sales process is preferred

• Familiarity with Salesforce or another CRM is a plus (training provided)

• Comfort working flexible hours as needed to support prospective members, including availability on some weekends, evenings, and holidays

• PST working hours preferred.

Skills & Attributes

To be successful in this role, candidates will demonstrate:

• Strong written and verbal communication skills

• Comfort engaging prospective members via phone and email

• High attention to responsiveness and follow-through

• Natural empathy and customer-first mindset

• Coachability and eagerness to learn consultative sales skills

• Strong organizational skills and ability to manage multiple conversations simultaneously

• Ability to work collaboratively while taking ownership of individual performance goals

• Interest in healthcare, hospitality, or premium service experiences

Compensation

• Base Salary: $70,000-$80,000

• On-Target Earnings (OTE): $110,000 - $120,000 at goal attainment

• Competitive commission structure with clear performance expectations and growth opportunity

Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include: 

• Excellent benefits, including healthcare, dental, vision
• 401K with 3% match
• Unlimited PTO and Generous Sick Time
• 12 Observed holidays
• Free Sollis Health membership for you and your eligible family members
• Employee stock options offering
• Annual professional development allocations
• Modern, elegant, and high-end work environment

About Sollis Health

Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.

Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.