Non-Clinical - Administrative - Patient Services Representative

Job Title: Non-Clinical - Administrative - Patient Services Representative Location (On-site, Remote, or Hybrid?): Mission Viejo, CA (onsite) Contract Duration: 13 weeks Working hours - Day 5x8-Hour (08:30 - 17:30) Total hours - 40 **Please include 3 available interview timeswith submission, as well as confirmation of awareness of commute times.** The Patient Services Specialist - Journey Level performs all core front-office functions with increased independence and efficiency. This role is responsible for patient registration, appointment scheduling, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families. Requirements: One year of medical office experience is required. Preferred: Cardiology Office Experience is preferred. Duties: - Serve as the first point of contact for patients and support smooth operation of the clinic, providing courteous and professional communication in person and over the phone. - Operate and manage multi-line phone systems to route calls, take messages and respond to inquiries efficiently. - Perform patient registration, check-in, copay collection, and check-out processes, ensuring accurate demographic and insurance information is collected and updated. - Schedule, confirm and modify patient appointments in accordance with clinic protocols and provider availability. - Complete a variety of administrative and clerical tasks, including scanning, filing, and data entry to support daily clinic operations. - Navigate and document within electronic medical records (EMR) systems to maintain accurate and timely patient records. - Deliver high quality customer service by addressing patient needs, resolving concerns, and escalating issues as appropriate. - May coordinate referrals and prior authorizations by gathering necessary documentation, submitting requests, and following up with providers and payers. - Independently resolve routine patient and scheduling issues using established protocols. - Identify and escalate complex issues to appropriate personnel. - Support onboarding of new team members by modeling workflows and best practices. JOB SPECIFIC KNOWLEDGE, SKILLS and ABILITIES • Ability to communicate clearly and professionally with patients, families, and healthcare team members in person, over the phone, and in writing. • Ability and willingness to learn multi-line phone systems (e.g. routing calls, taking messages, responding to inquiries with courtesy and efficiency), electronic medical records (EMR), standard office applications (e.g., email, word processing, spreadsheets) and common office tools (e.g. printers, scanners, copiers, and fax machines). • Demonstrates resilience and the ability to adjust to changing priorities, workflows, and patient needs in a fast-paced environment. • Committed to providing a positive patient experience through empathy, responsiveness, and professionalism. • Ability to independently resolve routine patient and scheduling issues using established standards and workflows. JOB SPECIFIC KNOWLEDGE, SKILLS and ABILITIES • Ability to identify and escalate complex issues to appropriate personnel. • Willingness and ability to support onboarding of new team members by modeling workflows and best practices. • Knowledge of electronic medical record (EMR) to assist with monitoring appointment availability and optimizing scheduling templates.