Field Service Technician

Job Title

Field Service Engineer

Responsibilities

Providing scheduled routine preventive maintenance or on call services to customers in assigned areas.

The Field Service Engineer provides services to machines as assigned and assists on new products as required.

Install machines and report product quality issues to the assigned Field Service Manager and/or Customer Service. At install, coordinates with movers, electricians, and low voltage to ensure an optimal customer experience.

Train customers on system and light maintenance operations.

Periodically visits customers to conduct performance checks on products.

Conduct quality control checks on new machines.

Repair small parts and ship parts to customers.

Maintain accountability/inventory for crash kits.

Advise Direct Report of any problems or opportunities that arise within their area of responsibility.

Ensure that required administrative paperwork such as service work orders and expense reports are processed in a timely manner.

Communicate information with appropriate parties.

Qualification

Associate's Degree from a Technical or Vocational School or 1-3 years' industry work experience preferred.

Experience working in a dynamic and on-call environment is desirable but not required.

A solid background in technical or Mechanical Engineering such as Automotive, HVAC, Electrical, Machining & Manufacturing, related military experience or preferred equivalent 1-3 years field service experience with electro-mechanical products.

Successful candidates will have an effective communication style that builds customer's trust and satisfaction.

Experience reading blueprints and diagrams with the ability to interpret technical information. Exceptional communication and customer service skills. PC Computer software and hardware proficient.

Must be a self-starter, well organized, and be able to work well with a team but demonstrate work independently without supervision.