Cashier

Job Description

Job Description

Do you love making people smile, serving up delicious food, and being part of a fun team? If so, you’re going to love being a Team Member at Golden Corral! Whether you’re greeting guests, helping with the buffet, or serving up golden moments, we know you’ll fit right in.

Golden Corral knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.

We are proud to provide competitive benefits and pay.

Benefits:

We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!

Our culture is driven by honesty, integrity and communication. We believe that you need to know your people, involve your families and be the best at what you do. We take care of our guests, both internal and external, each and every day! Our company is about creating opportunities for all of our employees by being engaged with them, coaching them to become stronger, and challenging them professionally.

This location is a part of Manna Inc.  Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY.  Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.

We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.

Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.

We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!

Job Description: Cashier/ Line Person at Golden Corral

Position Title : Cashier/ Line Person
Reports To : Assistant Manager/ General Manager

Position Overview:

The Cashier/ Line Person at Golden Corral is responsible for ensuring smooth and accurate transactions for customers while providing excellent customer service. You will handle payments, manage customer orders, and assist in maintaining a clean and organized front-of-house area. As one of the first Co-workers who has the opportunity to make a positive impression on the guest, they must be attentive, helpful, and pleasant in appearance and personality.  The Line Person should treat all Golden Corral guests as if they were guests in his or her own home and sustain an environment that is inclusive and welcoming for all guests.

Key Responsibilities:

• Greet customers with a friendly and positive attitude as they approach the register.

• Accurately process customer orders and payments, including cash, credit/debit cards, and mobile payments.

• Issue receipts, refunds, or exchanges as needed.

• Maintain a clean, organized, and stocked cashier station.

• Assist customers with menu questions, special requests, or any other inquiries.

• Keep track of customer orders and ensure they are correctly entered into the system.

• Assist in packaging take-out orders and delivering them to customers.

• Ensure the restaurant’s front area, including the dining room and cashier station, is clean and organized.

• Follow all health and safety guidelines, including proper handling of food and beverages.

• Provide support to other front-of-house staff as needed, such as assisting with greeting guests or answering the phone.

• Assists guests by being able to describe all menu offerings and how the Golden Coral line ordering systems operates.

• Ensures that lemon wedges are always fresh and that other line products are always available.

• Processes to-go orders and assists guests at the Buffet by the Pound station.

• Offers assistance any guests who may need help.

Adherence to Standards:  

• Follows the Five Steps of Line Service.

• Opens and closes the line area efficiently and quickly.

• Brings equipment problems to the attention of the Manager.

• Communicates cash levels in the drawer to the Manager to reduce cash in drawer for liability purposes.

• Assists with the buffet and Server area, as directed by the Crew Leader, Assistant Manager, or Manager.

Cleanliness: 

• Performs duty roster and Cleanliness, Service, and Quality (CSQ) responsibilities.

• Ensures that smallwares are always clean, dry, and available for guests.

• Follows local health department laws.

Qualifications:

• Previous cashier or customer service experience preferred.

• Ability to handle cash and perform basic mathematical calculations.

• Excellent communication and customer service skills.

• Ability to remain calm and professional in busy situations.

• Must be able to work in a fast-paced environment and multitask effectively.

• Availability to work evenings, weekends, and holidays as needed.

Job Requirements :

• Ability to stand for extended periods (4-8+ hours) with periodic breaks.

• Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.

• Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.

• Capability to walk up and down stairs and use a step ladder as needed.

• Occasional sitting, talking, and active listening as required by the role.

• Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person. 

• Ability to move around the kitchen quickly and efficiently.

• Compliance with food safety and sanitation regulations.

Work Environment/ Job Conditions :

• Flexible scheduling, including nights, weekends, and holidays.

• Work in a loud, fast-paced environment.

• Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.

• May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.

• Proper personal protective equipment (PPE) and training ensure safety and comfort while handling temperature-sensitive tasks.

• Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.

• Job duties span both indoor and outdoor settings, requiring adaptability to different environments.

• Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.

• Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.

This job description provides an overview of the responsibilities and qualifications for the Cashier/ Line Person position at Golden Corral. Specific duties and requirements may vary by location or role.