(Part-Time) Client Service Representative

(Part-Time) Client Service Representative

Webb City, MO

Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S.

At the core of Superior's approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency's unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.

Superior Insurance Partners is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management.

Job description

We are seeking a motivated Part-Time Client Service Representative to join our growing team. This person will support our producers and service team and work out of our office in Webb City, MO on a part-time basis.

We are looking for someone who is eager to learn, enjoys building relationships with clients, and is excited to contribute to a collaborative team environment. The ideal candidate will demonstrate professionalism, strong communication skills, and a willingness to grow within the insurance industry.

This is a part-time position that could potentially transition into a full-time role.

How will you affect the business?

• Assist with a high volume of incoming calls and client inquiries.
• Identify client needs and provide timely, accurate support.
• Assist with quoting, endorsements, certificates of insurance, and renewal preparation.
• Build positive relationships through clear and professional communication.
• Provide accurate and complete information using the appropriate tools and systems.
• Support resolution of client questions and follow up as needed.
• Maintain records of client interactions, process account updates, and file documents.
• Work closely with producers, account managers, and other team members to support day-to-day service needs.

What skills will make you successful in this role?

• Strong desire to learn and contribute in a client service environment.
• Professional communication skills, both written and verbal.
• Ability to stay organized and manage shifting priorities.
• Resilient, adaptable, and eager to collaborate with others.
• Detail-oriented with a commitment to providing quality service.
• Positive attitude and willingness to take initiative.

Requirements:

• Must be local to Webb City, MO
• Interest in pursuing a career in Property & Casualty insurance.
• Prior customer service or administrative experience preferred.