Supervisor, Event Attendee Management

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E atbcdme.com/careers

About the Role
Are you ready to lead the charge in managing attendee data for exciting events? Join our dynamic team in NYC as the Attendee Data Manager Team Lead, where you'll be the go-to expert for registration operations! You'll not only support and train your amazing team but also get hands-on with program management throughout the year. Bring your organizational skills and problem-solving prowess to the forefront as we create unforgettable experiences together!

You're Good At

• Hiring, training and developing top talent
• Mentoring new team members to set them up for success
• Managing attendee inquiries and ensuring timely resolutions
• Drive adherence of BCD M&E standard operating procedures
• Understand current customer service levels, quality and productivity deliverables
• All things Cvent - including the attendee registration module, Website Development, Attendee Hub, mobile app development, and more. You are a Cvent expert and superuser
• Lead the team in managing databases to ensure accuracy, consistency, and integrity of information across Cvent and proprietary client systems
• Oversee the development, testing, and execution of client event communications and Cvent online registration processes, ensuring quality, timeliness, and alignment with client requirements
• Direct the team's management of RSVP data, hotel request coordination through rooming lists, attendee data integrity, and related attendee communication and management activities to support a seamless event experience
• Collaborating across teams to uphold the highest service standards
• Analyzing feedback and proposing exciting process improvements
• Having a proven ability to handle multiple projects and priorities with a positive attitude
  
  

You Might Also Have

• People management experience overseeing a team of event planners or event registration managers.
• Experience in event management within the financial industry.
• Skills in project management and familiarity with MS office tools, and Cvent
• A knack for data analysis and report generation
• Strong communication skills that resonate with both clients and team members

You Should Know:

• This is an onsite position located in NY, NY. Our team members will report into our client's office at least 4 days per week (M-Th)

Ready to make a difference and elevate the attendee experience? Join us and showcase your talents-apply now for an opportunity to shine!

THE PERKS

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor, Event Attendee Management is between $110,000 - $130,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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Required

Preferred

Job Industries

• Other